Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nekeshia Plater

Winnsboro,LA

Summary

Compassionate CNA known for maintaining high productivity levels and completing tasks efficiently. Possess specialized skills in patient care, vital signs monitoring, and hygiene assistance that ensure optimal support and comfort for patients. Excel in communication, empathy, and time management, contributing to positive outcomes in fast-paced healthcare settings. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

CNA

Plantation Manor Nursing Home
Winnsboro, LA
02.2024 - Current
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Documented patient care services by charting in designated areas.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Reported changes in patient conditions to registered nurse or physician.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Monitored food intake and output as directed by nursing staff.
  • Provided emotional support to family members during difficult times.
  • Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
  • Educated patients on self-care techniques that would help them maintain their independence.
  • Transported residents within the facility as needed.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Helped residents walk with or without self-help devices.
  • Distributed drinking water and nourishment to residents.
  • Assisted residents in preparing for activities and social programs.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Collected specimens from patients for laboratory testing purposes.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Administered medications and educated patients and families on correct at-home administration.

Manager

La Video Bingo
Monroe, LA
03.2021 - Current
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Count money and make daily deposits.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Organized special events such as conferences or training sessions for employees.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Entered time and attendance logs in preparation for payroll.
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
  • Delegated work to staff, setting priorities and goals.
  • Monitored staff performance and addressed issues.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Reviewed completed work to verify consistency, quality and conformance.

CSR

Tower Loan
Talluah , LA
08.2021 - 11.2024
  • Handled customer inquiries and complaints in a timely manner.
  • Processed orders, forms, applications, and requests.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Gathered feedback from customers regarding products and services.
  • Analyzed call trends to identify areas of improvement for customer service processes.
  • Developed strategies to improve quality of customer service delivery.
  • Performed account maintenance activities such as updating client information in databases.
  • Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
  • Educated customers on special pricing opportunities and company offerings.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Make loan up to 25 a month
  • Collect payments on late accounts.

Greeting Host

Walmart
Winnsboro, LA
03.2021 - 08.2021
  • Provided customers with accurate wait times and monitored waiting list.
  • Processed payments from customers using a POS system.
  • Resolved conflicts between customers when necessary.
  • Enforced all alcohol laws strictly while serving alcoholic beverages.
  • Balanced cash drawers at the end of each shift.
  • Greeted guests and gathered information to seat groups or place on waitlist.

Cashier

Fox's Pizza
Winnsboro, LA
04.2019 - 02.2021
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Collected payments and provided accurate change.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Greeted customers promptly and responded to questions.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Monitored stock levels of food items and ordered more when necessary.
  • Ensured that all food was cooked at the correct temperature and stored correctly.
  • Inspected kitchens for sanitary conditions before the start of each shift.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Requested supplies and equipment orders, explaining needs to managers.
  • Distributed food to service staff for prompt delivery to customers.
  • Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
  • Swept and mopped floors, vacuumed carpets, and dusted surfaces.
  • Stocked supplies such as soap, toilet paper, and paper towels in restrooms.

Cashier

McDonalds
Winnsboro, LA
06.2018 - 12.2020
  • Stocked shelves with merchandise when needed.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Offered customers carry-out service at completion of transaction.
  • Built and maintained productive relationships with employees.
  • Greeted customers promptly and responded to questions.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Adhered to food safety standards when storing and preparing foods.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Coordinated with wait staff to ensure timely delivery of meals to customers.
  • Performed basic administrative duties such as inventory management, ordering supplies.
  • Organized storage areas for efficient usage of space.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
  • Regulated oven, broiler and roaster operations for cooking at correct temperatures.

Education

Medical Assistance -

Unitech Training Academy - Lafayette
Monroe
04-2023

High School Diploma -

Franklin Parish High School
Winnsboro, LA
05-2017

Skills

  • Compassion and Empathy
  • Maintaining confidentiality
  • Complex Problem-Solving
  • Basic Life Support
  • Patient Care
  • Toileting assistance
  • Customer Service
  • Cash Handling
  • Drawer balancing
  • Payment Collection
  • Written and verbal communication
  • Order Packaging
  • Ordering and stocking
  • Data Collection
  • Call Management
  • Data Entry
  • Typing proficiency
  • Problem Resolution
  • Typing 36 WPM
  • Multi-Task Management
  • Critical Thinking

Languages

English
Professional

Timeline

CNA

Plantation Manor Nursing Home
02.2024 - Current

CSR

Tower Loan
08.2021 - 11.2024

Manager

La Video Bingo
03.2021 - Current

Greeting Host

Walmart
03.2021 - 08.2021

Cashier

Fox's Pizza
04.2019 - 02.2021

Cashier

McDonalds
06.2018 - 12.2020

Medical Assistance -

Unitech Training Academy - Lafayette

High School Diploma -

Franklin Parish High School

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Nekeshia Plater