Roseann Powers

• Proactively support team members and maintain task and call performance while working remotely
• Earned primary account representative position of a major company with over a thousand current accounts in first year
• Collaborated with management and multiple departments to initialize a client's order portal, streamlining repetitive orders, increasing productivity and enhancing value for the client
• Proficiently operate multiple programs simultaneously, including site specific CRM, Jira, Salesforce and more, while engaging with customers and completing daily tasks
• Consistently provide highest level customer service through professional verbal and written skills
• Prioritization of incoming emails, tasks, and calls to ensure timely resolution of high priority issues

Multiple positions, permanent and seasonal, over 16 years, all under the same director.

Marketing Coordinator:

• Decreased yearly media cost by $15,000 while increasing sponsorship by $10,000.
• Collaborated with multiple department heads and teams to create winning social media and promotion campaigns.

Site Lead / Event Organizer:

• Project and team management to ensure complete event space ahead of deadlines.
• Researched and selected vendors to meet site-wide refrigeration, fuel delivery, equipment maintenance, and waste disposal needs on a tight schedule.

Sales / Office Management:

• Increased sales by 10% year after year, for three years running.
• Modernized customer and order tracking information through the creation of S.O.P.s, training materials, and team management.
• Increased productivity and decreased loss through training staff on internet sharing, creation of shared work sheets in Google Suite, and Freight Management software

• Tasked with recruitment, hiring approvals, DOT regulatory compliance, and on-boarding of drivers to satisfy staffing for a four-site expansion in eleven months.
• Developed office personnel, ensuring accurate training in industry-specific software, customer relationship building and retention, and DOT regulations.
• Managed training and compliance with safety and DOT regulations for all employees across five sites.
• Increased local safety scores through continued employee training, growth, and development.