Summary
Overview
Work History
Education
Skills
Timeline
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Roseann Saunders

Bronx,New York

Summary

Dedicated and detail-oriented Medical Assistant with extensive knowledge and skills seeking to leverage expertise in a dynamic hospital or clinic environment that fosters professional growth and advancement. Committed to delivering exceptional patient care while efficiently supporting healthcare teams in various clinical tasks. Eager to contribute to a collaborative atmosphere prioritizing quality service and continuous improvement. Passionate about enhancing patient experiences and streamlining operations in a fast-paced medical setting.

Overview

8
8
years of professional experience

Work History

Clerical Associate Level III

NYC Health + Hospitals
04.2022 - 07.2025
  • Operate a telephone call directory or switchboard
  • Handle heavy call volume using applicable Customer Relations Skills
  • Overhead paging and announcements for various departments
  • Respond and dispatch all emergency codes (126, Best, RRT, Stroke, Trauma, Internal/External/Fire Disasters)
  • Place individual paging and request for general staff
  • Update all pertinent information for monthly schedules and logs
  • Place and log local/long distance and toll calls
  • Transfer and connect calls to various departments
  • Prepare daily schedules for off hours/nights/weekends and holidays
  • Transfer calls across multiple hospital networks and clinics

Call Center Operator

Mitchell Martin
11.2021 - 04.2022
  • Operates a telephone call directory or switchboard
  • Handle heavy call volume using applicable customer relations skills
  • Overhead paging and announcements for various departments
  • Respond and dispatch all emergency codes (126, BEST, RRT, STROKE, TRAUMA, Internal/ External/ Fire Disasters)
  • Place and log all local/long distance and toll calls
  • Update all pertinent information for monthly schedules and logs
  • Transfer and connect calls to various departments
  • Prepare daily schedules for off hours/ night/ weekends and holidays
  • Transfer calls across multiple hospital networks and clinics

Medical Assistant

Uptown Healthcare Management
07.2017 - 07.2021
  • Aiding physicians (Pain Mgmt., Orthopedics, and Physical Therapy)
  • Sending authorizations for private insurances (HF, Metro plus, Atena, BCBS, and many more)
  • Outstanding knowledge in using a computer, scanner, printer, telephone, fax machine and copier
  • Calling patients to remind/confirm/and to reschedule patient's appointments
  • Professional customer service skills for specialized patient care
  • Maintain exam rooms between patients, sock exam room supplies and equipment
  • Ability to record patient histories and support confidential patient information
  • Ability to schedule medical test for patients
  • Excellent knowledge of medical terminology and procedures
  • Excellent at performing injections, venipuncture, and EKG’s

Education

Associates of Occupational Studies -

Mildred Elley
06.2016

Skills

  • Excellent interpersonal communication, time management, and organizational skills
  • Assertive, self-motivated, goal-directed and a team player
  • Effective performance in a multi-task environment
  • Reliable, capable, and dependable
  • Trustworthiness and ethical
  • Fluent in Spanish and English
  • Microsoft Office
  • Able to work a computer-based system which requires answering Emergency Codes and Overhead Paging in a 24-hour Operational Department

Timeline

Clerical Associate Level III

NYC Health + Hospitals
04.2022 - 07.2025

Call Center Operator

Mitchell Martin
11.2021 - 04.2022

Medical Assistant

Uptown Healthcare Management
07.2017 - 07.2021

Associates of Occupational Studies -

Mildred Elley

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Roseann Saunders