Roseann Thorne

First Notice of Loss intake for Daily and Cat Claims

Email and Document upload support

Provide Home Office reportable events to Director of Claims and Litigation – All Liability Claims, Fires, Large losses

EMS warm transfers to Preferred Vendors

Phone support for all Daily and Cat Adjusters

First Notice of Loss intake for Daily and Cat Claims

Email and Document upload support

Provide Home Office reportable events to Director of Claims and Litigation – All Liability Claims, Fires, Large losses

EMS warm transfers to Preferred Vendors

Phone support for all Daily and Cat Adjusters

Answered customer telephone calls promptly to avoid on-hold wait times.

Updated account information to maintain customer records.

Exhibited high energy and professionalism when dealing with clients and staff.

Delivered prompt service to prioritize customer needs.

• Followed all relevant traffic laws and safety regulations.
• Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Coordinated efficient routes to avoid delays and optimize schedules.
• Communicated with customers to provide delivery updates and confirm delivery locations.
• Communicated with dispatchers and other personnel to coordinate transportation schedules.
• Kept detailed mileage and fuel reports to track overall fuel costs.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Maintained professional and friendly demeanor during deliveries to uphold company reputation.
• Delivered goods and products to customer on time and in excellent condition.
• Obtained signatures from customers upon delivery of goods.
• Drove safely in various weather and road conditions to avoid accidents.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Responded proactively and positively to rapid change.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Investigated and resolved customer inquiries and complaints quickly.
• Delivered prompt service to prioritize customer needs.
• Exhibited high energy and professionalism when dealing with clients and staff.