Roseanna Aguilar
Austin,Texas
Summary
Dedicated and skilled Certified Medical Assistant with comprehensive experience in medical clinics and healthcare settings. Proven track record of delivering exceptional patient care, efficiently managing clinical operations, and supporting medical professionals across oncology and pediatric specialties. Punctual and compassionate, always ensuring patient comfort and care.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Seton Dell Children's Medical Center
12.2020 - Current
- Improved patient satisfaction with compassionate and attentive support during appointments and follow-up calls.
- Contributed to a safe healthcare environment by adhering to infection control protocols and maintaining cleanliness standards throughout the facility.
- Enhanced patient care by efficiently managing medical records and scheduling appointments.
- Prevented errors in documentation by meticulously reviewing patient information for accuracy before entering it into electronic health record systems.
- Safeguarded patient privacy rights by consistently following HIPAA regulations in all tasks involving personal health information management or data exchange between parties involved in their care process.
Certified Medical Assistant
AUSTIN CANCER CENTER
07.2017 - 12.2020
- Appropriately prioritize duties to ensure quality patient/customer/provider service for all
- Taking vital signs, rooming patients, Phlebotomy's
- Assist Provider in, inhouse procedures Paracentesis , and bone marrow collections
- Process labs
- All front office experience, and back office
- Provides accurate documentation in the patient's EMR note section of messages and conversations when they are the last point of contact
Front Office Coordinator/Receptionist
Dell Children's Medical Center
02.2014 - 04.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
IRS Office
Department of Treasury
01.2007 - 08.2015
- Part time position
- Review and correct Tax payers returns
- Conduct research on tax payers returns
- Correspond as needed to the tax payer in regards to returns
- Activation- Reactivate tax payers returns when they have corresponded back with the IRS
- Corrections on the tax return from other departments in case they have incorrectly coded or edited the tax returns
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Registar
St Davids Hospital
08.2013 - 02.2014
- ER Department Registration
- Register Incoming patients to the ER Dept, Run Insurance cards, collect on deductibles/copay's as needed
- Registration also in Trauma unit
- Greeted every guest with personable approach and provided knowledgeable service.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Part time position
Medical Assistant Intern
Carousel Pediatrics Of Austin
08.2008 - 02.2009
- Obtained client medical history, medication information, symptoms, and allergies.
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Supported optimal patient care by performing diagnostic tests under supervision, such as EKGs, phlebotomy, and point-of-care testing.
- Created and prepared patient charts accurately for clinics and medical professionals.
- Scheduled appointments and tests to coordinate patient care.
- Communicated with patients and families to answer questions and provide reassurance.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Assistant Manager
Toledo Finance
02.2002 - 01.2007
- Employee Management/Evaluation assistance
- Manage Customer Accounts
- Process payroll
- Customer Service Associate
- Answer multiple phone lines, fax, scan, filing account's
- Currency counting, Office/Customer Receipt
- Collections
- Open and Closing of facility
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
GED -
Austin Community College
Austin, TX11-2024
Medical Assistant - Medical Assistant
Everest Institute-Austin
Austin, TX11-2007
Skills
- Microsoft office, excel, power point( 10 yrs)
- Insurance verifications
- EMR Systems
- Scheduling
- Patient care
- HIPAA compliance
- Specimens collection and processing
Certification
- Certified Medical Assistant, 08/01/08, 02/01/25
- CPR Certification, 05/01/23, 05/01/25
Administrativeskills
- Medical Terminology, Schedule, coordinate, monitor appointments.
- Schedule inpatient/outpatient admissions and procedures.
- Perform medical transcription, procedural and diagnostic coding.
- Health Records Management, Accounting balance.
- Apply third party guidelines, Obtain reimbursement through accurate claims submission.
- Bookkeeping principles, Document and maintain banking records.
Otheradministrativeskills
- Knowledge of Insurance programs: HMO, PPO, IPA/IPO, Worker's Compensation Plans.
- Use of PDR(Physician's Desk Reference) Correspondence, mail processing.
- Receptionist answering multi-phone lines, filing, fax, copy, appointment settings and reminders.
- Microsoft Office 2010, Microsoft Word, Excel, Power Point, Medisoft Software.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Certified Medical Assistant
Seton Dell Children's Medical Center
12.2020 - Current
Certified Medical Assistant
AUSTIN CANCER CENTER
07.2017 - 12.2020
Front Office Coordinator/Receptionist
Dell Children's Medical Center
02.2014 - 04.2017
Registar
St Davids Hospital
08.2013 - 02.2014
Medical Assistant Intern
Carousel Pediatrics Of Austin
08.2008 - 02.2009
IRS Office
Department of Treasury
01.2007 - 08.2015
Assistant Manager
Toledo Finance
02.2002 - 01.2007
- Certified Medical Assistant, 08/01/08, 02/01/25
- CPR Certification, 05/01/23, 05/01/25
GED -
Austin Community College
Medical Assistant - Medical Assistant
Everest Institute-Austin
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