Roseanna Hicks
LAKEWOOD,CO
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image. Enthusiastic Telephone Operator with Seven years of experience providing phone reception services for numerous companies. Energetic personality with excellent customer service talents. Skilled in managing switchboards . Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
PBX Administrative Assistant
HEALHONE SYSTEM SUPPORT
Denver, CO
10.2018 - Current
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Connected callers with appropriate professional, department or business.
- Supported customers by managing a profusion of calls per day efficiently while maintaining professionalism and upbeat tone.
- Performed clerical work such as sorting mail, restocking supplies and typing documents.
- Received incoming calls and paged individuals and departments over PA system.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
- Managed telephone switchboard of seven facilities personnel and routed internal and external calls to provide quick connection.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Education
High School Diploma -
South High School
Denver, CO06.2005
Skills
- Administrative Support
- Exceptional Customer Service Skills
- Phone Systems
- Customer Satisfaction
- Customer Service
- Self-Motivated
- Good listening skills
- Conflict Resolution
- Microsoft Office
- Excellent work ethic
Additional Information
Have also received letter of Excellence from Stacey Daniel our Director of Respiratory Therapy would be more than happy to provide
Timeline
PBX Administrative Assistant
HEALHONE SYSTEM SUPPORT
10.2018 - Current
High School Diploma -
South High School
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