ROSEANNA MATRO
Portland,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills.
Overview
12
12
years of professional experience
Work History
Home Maker/Homeschool Mom
Self-employed
01.2022 - Current
- Manage household budget and expenses, achieving consistent cost savings and financial stability.
- Coordinate daily schedules and activities, ensuring smooth operations and time management.
- Excellent communication skills, both verbal and written.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Service Representative, Fraud Department
US Bank
01.2022 - 01.2022
- Managed high-volume customer inquiries, swiftly identifying and addressing potential fraud cases to minimize financial risks.
- Reduced on-hold wait times by answering customer calls quickly and efficiently.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Home Maker/Homeschool Mom
Self-employed
01.2021 - 01.2022
- Manage household budget and expenses, achieving consistent cost savings and financial stability.
- Coordinate daily schedules and activities, ensuring smooth operations and time management.
- Excellent communication skills, both verbal and written.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Ambassador, Pandemic Unemployment
Activus Connect
01.2021 - 01.2021
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Effectively communicated with clients about account changes as well as new applications.
- Assessed caller accounts to determine unemployment benefits, identify service needs, and resolve issues.
Home Maker/Homeschool Mom
Self-employed
01.2020 - 01.2021
- Manage household budget and expenses, achieving consistent cost savings and financial stability.
- Coordinate daily schedules and activities, ensuring smooth operations and time management.
- Excellent communication skills, both verbal and written.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Mental Health Technician
Cedar Crest Hospital
01.2019 - 01.2020
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Facilitated communication between patients and healthcare professionals to improve care coordination.
Home Maker/Homeschool Mom
Self-employed
01.2017 - 01.2019
- Manage household budget and expenses, achieving consistent cost savings and financial stability.
- Coordinate daily schedules and activities, ensuring smooth operations and time management.
- Excellent communication skills, both verbal and written.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Community Service Aide, WIC
City of Corpus Christi
01.2016 - 01.2017
- Scheduled, coordinated, and confirmed clients' appointments.
- Supported administrative tasks such as filing, data entry, and document preparation for a more efficient office workflow.
- Handled sensitive client information with confidentiality, adhering to company privacy guidelines.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Nurse Assistant
Christus Health
01.2014 - 01.2016
- Documented patient information and care activities in the electronic health record.
- Responded promptly to call lights, addressing the needs of patients in a timely and efficient manner.
- Facilitated smooth transitions between shifts by providing thorough hand-off reports on each patient's status.
- Improved patient comfort by providing compassionate and attentive care.
Education
High School Diploma -
John F Kennedy High School
Guam01.1988
Skills
- Effective documentation and reporting
- Prioritization and scheduling
- Clear communication skills
- Reliable and accountable
- Strong attention to detail
- Positive interpersonal skills
- Client support
- Analytical problem-solving
Timeline
Home Maker/Homeschool Mom
Self-employed
01.2022 - Current
Customer Service Representative, Fraud Department
US Bank
01.2022 - 01.2022
Home Maker/Homeschool Mom
Self-employed
01.2021 - 01.2022
Ambassador, Pandemic Unemployment
Activus Connect
01.2021 - 01.2021
Home Maker/Homeschool Mom
Self-employed
01.2020 - 01.2021
Mental Health Technician
Cedar Crest Hospital
01.2019 - 01.2020
Home Maker/Homeschool Mom
Self-employed
01.2017 - 01.2019
Community Service Aide, WIC
City of Corpus Christi
01.2016 - 01.2017
Nurse Assistant
Christus Health
01.2014 - 01.2016
High School Diploma -
John F Kennedy High School
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