Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Roseanna Paillot

Gilbert,Arizona

Summary

Proven server with a track record of enhancing customer satisfaction and sales targets at Grimaldi's Pizzeria. Demonstrates exceptional customer service and cash handling abilities, alongside a strong work ethic. Excelled in fostering guest relations and resolving complaints swiftly, ensuring a positive dining experience. Skilled in multitasking and teamwork, contributing to efficient service delivery and workplace harmony.

Overview

6
6
years of professional experience

Work History

Server

Grimaldi's Pizzeria
11.2021 - Current
  • Cultivated warm relationships with regular customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.

Server

IHOP
04.2019 - 11.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.


Education

Associate of Arts - Fashion History And Museum Curation

Maricopa Community Colleges, Mesa Community College
Mesa, AZ

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Customer service
  • Professional appearance
  • Guest relations management
  • Hospitality service expertise

Interests

  • Avid Reader
  • Yoga
  • Fashion

Timeline

Server

Grimaldi's Pizzeria
11.2021 - Current

Server

IHOP
04.2019 - 11.2021

Associate of Arts - Fashion History And Museum Curation

Maricopa Community Colleges, Mesa Community College

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Roseanna Paillot