Roseanna Payton
Orange
Summary
Aiming to utilize strong communication skills and problem-solving capabilities in a customer care specialist role to improve client experiences.
Diligent Healthcare Professional
Experienced with handling patient inquiries and providing support in healthcare setting. Utilizes strong communication skills and empathy to resolve issues and ensure patient satisfaction. Knowledge of healthcare protocols and procedures, contributing to efficient and effective service delivery.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Hawx Pest Control
07.2022 - Current
- Provide comprehensive customer support through phone and email, addressing inquiries and resolving issues with products and services while maintaining professionalism.
- Utilize effective communication skills to resolve customer complaints, ensuring satisfaction by delivering tailored solutions to individual concerns.
- Manage billing inquiries, process payments, and assist with payment option setups, while adeptly handling data verification and invoicing accuracy.
- Coordinate with insurance companies to process claims, address denials, and maintain up-to-date account receivable records, contributing to financial accuracy and customer trust.
Healthcare Customer Service Representative
Teladoc
07.2022 - 12.2025
- Managed inbound and outbound communications with patients and healthcare providers to resolve inquiries.
- Educated patients on insurance benefits, coverage options, and eligibility requirements effectively.
- Coordinated appointment scheduling and follow-up reminders to enhance patient experience.
- Addressed patient concerns with empathy, ensuring satisfaction and fostering trust in services provided.
Payment Processing Specialist
CMI Group
11.2021 - 05.2022
- Verified invoice accuracy through data import, scanning, and manual entry; addressed customer inquiries and resolved invoicing and collection discrepancies.
- Managed patient insurance verification, developed financial plans aligned with treatment schedules, and served as a liaison between patients and billing entities.
- Processed invoices, adjustments, and credit memos; submitted insurance claims and conducted thorough research to address denials and benefit rejections.
- Analyzed contracts to identify and rectify billing issues, implemented solutions for discrepancies, and maintained an up-to-date accounts receivable database to support audit activities and risk management.
Supervisor
Jack in the Box
04.2014 - 01.2022
- Elevated customer satisfaction levels by expertly addressing and resolving inquiries with prompt and courteous service.
- Managed incoming communication channels, including calls and emails, ensuring efficient frontline support for product and service-related queries.
- Maintained composure under pressure, skillfully de-escalating conflicts to uphold a professional service environment.
- Accurately documented customer needs and transactions, facilitated billing inquiries, and assisted with payment arrangements through meticulous record-keeping and system operations.
Customer Service Cashier
7 Eleven Store
03.2020 - 12.2020
- Managed staff scheduling and provided training to enhance team performance and ensure high-quality customer service.
- Addressed and resolved customer inquiries and complaints, adapting service policies to improve overall satisfaction.
- Oversaw daily operations to align with production targets and cost management, maintaining coverage in critical service areas.
- Facilitated sales by assisting customers with product selection and information, processing various payment forms efficiently.
Housekeeping Attendant
Baptist Memorial Hospital
02.2016 - 11.2016
- Ensured optimal cleanliness and sanitation of guest rooms, lobbies, and hallways by thoroughly polishing surfaces, sanitizing facilities, and maintaining a safe environment for patrons.
- Delivered high levels of customer satisfaction by promptly addressing guests’ needs, replenishing room supplies, and providing assistance with a courteous and professional demeanor.
- Effectively managed and resolved customer service inquiries and complaints via phone and email, establishing strong relationships and fostering repeat business through excellent communication and problem-solving skills.
Customer Service Representative
Sirius XM
01.2014 - 04.2016
- Resolved customer inquiries and complaints with professionalism, enhancing client satisfaction through effective communication and problem-solving techniques.
- Fostered enduring customer relationships by attentively addressing service and billing concerns, resulting in repeat business and customer loyalty.
- Efficiently processed account setups and activations, utilizing strong attention to detail to accurately record customer information in electronic systems.
Education
High School Diploma - undefined
West Orange-Stark High School
Orange, TX05.2004
Skills
- Customer Care Representative
- Conflict Resolution
- Documentation
- Problem-Solving Abilities
- Data Entry
- Computer Proficiency
- Problem Resolution
- Active Listening
- CRM Software
- Call Center Operations
- HIPAA compliance
- Insurance verification
- Patient confidentiality
- Appointment scheduling
- Call center experience
Timeline
Healthcare Customer Service Representative
Teladoc
07.2022 - 12.2025
Customer Service Representative
Hawx Pest Control
07.2022 - Current
Payment Processing Specialist
CMI Group
11.2021 - 05.2022
Customer Service Cashier
7 Eleven Store
03.2020 - 12.2020
Housekeeping Attendant
Baptist Memorial Hospital
02.2016 - 11.2016
Supervisor
Jack in the Box
04.2014 - 01.2022
Customer Service Representative
Sirius XM
01.2014 - 04.2016
High School Diploma - undefined
West Orange-Stark High School