Roseanne Evans
Augusta,GA
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines Pursues every opportunity to support team members and proactively address issues.
Overview
10
10
years of professional experience
Work History
Host
Carrabba's Italian Grille
03.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Service Advocate
Target
10.2021 - Current
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Analyzed customers' issues and complaints and initiated corrective actions.
- Greeted each customer and solved all issues and complaints via face-to-face, through email or on phone.
- Performed follow-up services for dissatisfied customers.
- Delivered friendly service and offered expert support in every interaction.
- Maintained positive relationships with community to build and nurture dynamic partnerships.
Welcome Center Staff Member
YMCA
07.2021 - Current
- Made group presentations and conducted tours.
- Directed individuals to desired locations and offered relevant details such as operations hours and transportation options.
- Restocked employee and guest supplies.
- Updated daily records with visitor numbers, messages and other trackable details.
- Provided incoming visitors and guests with friendly and knowledgeable service.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
Patient Transporter
Augusta University Medical Center
04.2022 - 06.2023
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
Manager
McDoanlds
09.2019 - 06.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
Substitute Teacher, K-12
Legacy Christian Academy
10.2013 - 12.2020
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Education
Associate of Applied Science - Paralegal Studies
Laurel Ridge Community College
Middletown, VA 06.2020
Skills
- Guest Observations
- Guest Inquiries
- Takeout Management
- Debris and Trash Removal
- Rewards Programs
- Guest Relations
- Attentive Service
- Guest Experience Management
- Advising and Coaching
- Coping Techniques
- Customer Loyalty
- Service Quality
Timeline
Host
Carrabba's Italian Grille
03.2023 - Current
Patient Transporter
Augusta University Medical Center
04.2022 - 06.2023
Service Advocate
Target
10.2021 - Current
Welcome Center Staff Member
YMCA
07.2021 - Current
Manager
McDoanlds
09.2019 - 06.2021
Substitute Teacher, K-12
Legacy Christian Academy
10.2013 - 12.2020
Associate of Applied Science - Paralegal Studies
Laurel Ridge Community College
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