Roseanne Hernandez
VERO BEACH,FL
Summary
Dynamic retail professional with extensive experience as a Store Manager at Tommy Bahama, excelling in customer service and team leadership. Proven track record in driving sales growth through effective training and visual merchandising strategies. Skilled in problem-solving and inventory management, fostering a collaborative environment that enhances employee performance and customer satisfaction.
Overview
28
28
years of professional experience
Work History
Store Manager
Tommy Bahama
09.2015 - 04.2025
- Managed daily store operations, ensuring efficient workflow and optimal customer service.
- Trained and mentored staff on product knowledge and company standards.
- Oversaw inventory management, maintaining accurate stock levels and minimizing shrinkage.
- Implemented visual merchandising strategies to enhance product displays and increase sales.
- Monitored sales performance metrics, identifying areas for improvement and driving results.
- Coordinated promotional events to engage customers and boost foot traffic in-store.
- Developed staff schedules, optimizing coverage during peak hours to meet customer demand.
- Fostered a positive team environment, promoting collaboration and high morale among employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Sales Associate
Havertys Furniture
06.2013 - 09.2015
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained knowledge of current inventory to provide accurate product information.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Demonstrated effective communication skills to address customer inquiries and resolve issues promptly.
- Implemented visual merchandising strategies to optimize product displays and attract customers.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Store Manager
Loft Outlet
06.2012 - 06.2013
Store Manager
Cache
01.2008 - 07.2011
District Manager
Gymboree
07.1998 - 01.2008
- Managed daily operations across multiple locations, ensuring adherence to company standards and policies.
- Analyzed sales performance data to identify trends and implement strategies for improvement.
- Developed training programs for staff to enhance customer service and operational efficiency.
- Conducted regular audits of store compliance with visual merchandising guidelines and inventory management practices.
- Evaluated employee performance and provided constructive feedback to foster professional growth and development.
- Implemented cost-saving initiatives that improved overall profitability without compromising quality of service.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
Store Manager
Wet Seal
03.1997 - 07.1998
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
Timeline
Store Manager
Tommy Bahama
09.2015 - 04.2025
Sales Associate
Havertys Furniture
06.2013 - 09.2015
Store Manager
Loft Outlet
06.2012 - 06.2013
Store Manager
Cache
01.2008 - 07.2011
District Manager
Gymboree
07.1998 - 01.2008
Store Manager
Wet Seal
03.1997 - 07.1998
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