Dedicated medical administrative professional with a proven track record in thriving fast-paced office environments. Hardworking team player adept at completing various clerical tasks and providing comprehensive staff support. Known for being responsible, punctual, and highly productive even when working independently. Eager to expand skills and grow within a medical office setting. Professional demeanor and excellent communication skills excel in fostering teamwork and collaboration. I'm ready to leverage years of experience in delivering exceptional communication and ensuring customer satisfaction. Strong skills in scheduling, records management. Highly reliable team player known for adaptability. Excellent communication and organizational abilities.
Overview
18
18
years of professional experience
Work History
Guest Teacher
Humble ISD
08.2021 - Current
Incorporated project-based learning activities into lessons, enabling students to apply their knowledge in practical ways while developing problem-solving skills.
Collaborated with fellow teachers on interdisciplinary projects, enhancing student engagement across subjects.
Contributed to improved academic performance by providing targeted instruction in areas of need through one-on-one tutoring sessions.
Promoted positive learning environment in classrooms for students in grades Pre K to Fifth grade.
Improved student comprehension by utilizing a variety of teaching methods and engaging multimedia resources.
Assisted in the planning and execution of school events, contributing to a vibrant learning community for students and staff alike.
Worked closely with special education professionals to implement accommodations and modifications for diverse learners in an inclusive classroom setting.
Implemented classroom management strategies that created a safe, respectful learning environment for all students.
Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
Participated in department meetings to provide input to colleagues about student achievement and improvement.
Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
Cosmetology Instructor and Skills USA Advisor
Southwest Texas Junior College
01.2019 - 01.2021
Assisted with college and high school student instruction in all areas of SWTJC cosmetology program, allowing me to further develop and hone my teaching abilities under the mentoring of highly experienced instructors
As a Skills USA Advisor I helped students develop a framework to successfully demonstrate the techniques needed to succeed in regional and national level competition
Also served as a guest speaker for TIVA and CIPS during my tenure as a Lab Assistant
Developed engaging lesson plans that incorporated industry trends, resulting in a dynamic learning environment.
Prepared students for job interviews by conducting mock interviews and offering guidance on resume writing and portfolio development.
Ensured compliance with state regulations governing cosmetology instruction while maintaining a safe, clean learning environment at all times.
Planned both theory and practical lessons for over 100 students.
Collaborated with fellow instructors to create innovative teaching strategies for improved student comprehension.
Mentored aspiring cosmetologists to refine their skills and confidently pursue career opportunities in the field.
Established strong rapport with students, fostering an open and inclusive learning atmosphere.
Organized guest speaker events featuring successful cosmetology professionals to inspire students and provide real-world insights.
Maintained up-to-date knowledge of industry standards, regulations, and advancements to ensure relevant instruction.
Recruited clients for students to get practical experience.
Spearheaded salon management training courses, equipping students with essential business skills for future success in the industry.
Salon Area Manager
Great Clips Team Sailing
01.2014 - 01.2019
Responsible for continuing education and training stylists of all experience levels to incorporate modern styles and techniques
Organized a program in cooperation with local cosmetology schools to help recruit new students and stylists
Attended quarterly master cutting and styling trend classes to further educate myself in the most current styles and techniques
Handled daily salon operations including employee scheduling, inventory control, and bank deposits, as well as the formulation and execution of sales expectations
Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
Oversaw budget planning, strategy development, community outreach for organization.
Negotiated contracts with vendors to secure favorable terms that benefited both parties involved.
Supervised various locations, enforcing high-quality standards of operation.
Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Built relationships with customers and community to establish long-term business growth.
Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Drove sales by developing multi-million dollar contract sales.
Salon Manager
Regis Corp
01.2007 - 01.2014
Managed daily operations and logistics for multiple Houston area salons
Organized and led monthly educational workshops to expand stylists knowledge and capabilities
Managed cash flow, business transactions, banking, and accounting processes.
Controlled inventory by tracking expenses, purchases, and shelf stock.
Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
Scheduled employees to maintain adequate coverage during business hours.
Maintained general appointment calendar and set shift schedules.
Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
Handled employee scheduling and coverage needs during business hours.
Education
Cosmetology Instructor Operator - Cosmetology
Southwest Texas Junior College
Uvalde, TX
01.2019
Cosmetology Operator -
Southwest Texas Junior College
01.2006
Skills
Patient confidentiality
Time management
Multitasking
Office administration
Excellent communication
Positive attitude
Critical thinking
Organizational skills
Positive learning environment
Effective communication
Decision-making
Interpersonal and social skills
Self motivation
Office management
Accomplishmentsandawards
SWTJC Cosmetology Advisory Board President, 01/01/18 to Present
Skills USA National Bronze Medalist in Barbering, 05/31/19
Skills USA State Gold Medalist in Barbering, 05/31/19
SWTJC Presidents List Spring 2019 semester, 05/31/19
Top Main Sail Award for Record national sales, 10/01/18
Uvalde Chamber of Commerce Ambassador, 01/01/18 through 12/31/19
Uvalde Chamber of Commerce Representative of the Year, 01/01/18
Skills USA State Gold Medalist in Cosmetology, 05/31/06
President of Cosmo Klippers Club, 05/31/06
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Guest Teacher
Humble ISD
08.2021 - Current
Cosmetology Instructor and Skills USA Advisor
Southwest Texas Junior College
01.2019 - 01.2021
Salon Area Manager
Great Clips Team Sailing
01.2014 - 01.2019
Salon Manager
Regis Corp
01.2007 - 01.2014
Cosmetology Operator -
Southwest Texas Junior College
Cosmetology Instructor Operator - Cosmetology
Southwest Texas Junior College
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