Roseanne Kitzinger
Broomall,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Medical Office Manager
Dr Brian Stein/ Pinnacle Physicians
Philadelphia , PA
08.2003 - Current
- Responded to customer inquiries via phone or email in a professional manner.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Assisted in recruiting, onboarding and training new employees.
- Developed effective communication strategies between departments within the organization.
- Maintained confidential records relating to personnel matters.
- Provided administrative support to management team including preparing reports and presentations.
- Provided training to new hires on office policies and procedures.
- Monitored inventory levels and placed order when needed.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ensured compliance with applicable laws regarding employment practices.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Interpreted and communicated work procedures and company policies to staff.
- Used judgment and initiative in handling confidential matters and requests.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assisted in creating and maintaining patient records.
- Maintained patient records and updated charts accurately.
- Performed physical assessments and updated patient records accordingly.
- Maintained patient records, including medical histories and examination results.
Education
Some College (No Degree) - Nursing
Delaware County Community College
Media, PASkills
- Insurance Eligibility and Verification
- Strong Work Ethic
- EMR Software
- Team Leadership
- Sound Judgment
- Attention to Detail
References
References available upon request.
Timeline
Medical Office Manager
Dr Brian Stein/ Pinnacle Physicians
08.2003 - Current
Some College (No Degree) - Nursing
Delaware County Community College
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