Roseanne Ortega
Oakley,CA
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic in hospital facility and achieved 98.9% repayment rate. Dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
11
11
years of professional experience
Work History
Lead Patient Access Specialist
Sutter Delta Medical Center
08.2019 - Current
- Overseeing day-to-day operations of patient access services.
- Coached and mentored team members to ensure that they are meeting department goals and expectations.
- Proven track record of successfully managing multiple tasks with accuracy and efficiency.
- Demonstrated ability to lead teams and ensure positive outcome.
- Responsible for communication systems within departments.
- Works on assignments that are considerably difficult requiring judgment in resolving issues or in making recommendations.
- Filled all sick calls and reported scheduling changes to department Manager.
- Claims Edit and quality checked staff registrations for accuracy.
Patient Access Representative
Sutter Delta Medical Center
07.2012 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Payment Collections.
- PBX Operator, PGA systems, Code phones.
Education
Medical Billing Certificate - Medical Billing And Coding
Carrington College
Antioch, CA06.2012
Liberty Adult Education
Brentwood, CA09.2008
Medical Assistant Certificate - Medical Assisting
Boston Reed
Pittsburg, CA05.2001
Skills
- Team Leadership
- Quality Control Standards, Policy, and Contract knowledge
- Claims Edit
- Electronic Health Records Systems
- Multi-Line Telephone Systems
- EPIC Reporting
- Registration Coordination
- Admitting Processes
Timeline
Lead Patient Access Specialist
Sutter Delta Medical Center
08.2019 - Current
Patient Access Representative
Sutter Delta Medical Center
07.2012 - Current
Medical Billing Certificate - Medical Billing And Coding
Carrington College
Liberty Adult Education
Medical Assistant Certificate - Medical Assisting
Boston Reed
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