Roseanne Welch
Hobbs,NM
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Specialty Assistant Store Manager
The Home Depot Store
09.2023 - Current
- Ensured compliance with company policies, procedures, and safety regulations by regularly reviewing practices within the store environment.
- Established a culture of continuous improvement within the team by providing constructive feedback during performance evaluations.
- Enhanced customer satisfaction by effectively addressing and resolving escalated issues.
- Fostered a positive work environment, leading to increased employee retention rates and overall job satisfaction.
- Provided exceptional customer service while managing difficult situations professionally to maintain overall satisfaction levels among clientele.
- Coordinated special events and promotions to drive foot traffic into the store, ultimately increasing sales revenue.
- Balanced staff schedules to ensure adequate coverage during high-traffic periods without sacrificing employee morale.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Customer Service Supervisor
The Home Depot Store
09.2021 - 08.2023
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
Receiving Supervisor
The Home Depot Store
10.2020 - 09.2021
- Directed and coordinated roles and responsibilities of receiving floor staff with efficiency and intelligence.
- Improved warehouse efficiency by streamlining receiving processes and implementing best practices.
- Provided training to new team members, ensuring quick integration into daily operations and adherence to company policies.
- Developed strong relationships with carriers, resulting in improved communication and timely deliveries of inbound shipments.
- Reduced inventory discrepancies by conducting regular cycle counts and addressing root causes of variances.
- Kept detailed records of product influx and inventory for monthly, quarterly and yearly reports.
- Troubleshot issues related to receiving hardware/software systems, liaising with IT personnel to resolve problems in a timely manner.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Freight Supervisor
The Home Depot Store
04.2020 - 10.2020
- Managed a diverse team of employees, fostering a positive work atmosphere that encouraged collaboration and camaraderie among staff members.
- Improved freight loading efficiency by implementing strategic warehouse organization plans.
- Organized regular team meetings to discuss ongoing issues, solicit feedback from employees, and devise solutions together as a group.
- Examined cargo and freight shipments to check goods' condition.
- Entered shipping information into computer system and estimated freight and postal rates.
Receiving Associate
The Home Depot Store
03.2019 - 04.2020
- Unloaded pallets and deliveries and organized products in warehouse.
- Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
- Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
- Facilitated smooth transitions between shifts with clear communication regarding completed tasks, outstanding responsibilities, or notable issues within the receiving department.
- Boosted overall warehouse productivity by collaborating with team members on various tasks such as unloading trucks, sorting products, and updating inventory systems.
- Assisted in maintaining a safe work environment by participating in routine inspections or audits within the receiving area to identify potential hazards or areas of concern.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Office Manager
LDI Trucking
11.2016 - 01.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Farm Hand
Mendenhall Farms
03.2016 - 10.2016
- Supported successful harvests through diligent planting, weeding, and pruning efforts.
- Contributed to overall farm efficiency by performing regular equipment maintenance and repairs as needed.
- Reduced crop loss by carefully monitoring for signs of pests or disease and applying appropriate treatments when necessary.
- Harvested crops at peak ripeness, ensuring highest quality produce for market.
- Developed and followed seasonal planting schedule to maximize yield and ensure diverse crop production.
Office Assistant
LDI Trucking
07.2012 - 12.2015
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Edited documents to keep company materials free of grammar errors.
- Edited and proofread documents for accuracy and completeness.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
Education
No Degree - Nursing
New Mexico Junior College
Hobbs, NMHigh School Diploma -
Lovington High School
Lovington, NM05.2010
Skills
- Team Management
- Task Delegation
- Tech-savviness
- Problem-Solving
- Customer Service and Engagement
- Relationship building and management
- Team Building and Leadership
- Self-Motivation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Specialty Assistant Store Manager
The Home Depot Store
09.2023 - Current
Customer Service Supervisor
The Home Depot Store
09.2021 - 08.2023
Receiving Supervisor
The Home Depot Store
10.2020 - 09.2021
Freight Supervisor
The Home Depot Store
04.2020 - 10.2020
Receiving Associate
The Home Depot Store
03.2019 - 04.2020
Office Manager
LDI Trucking
11.2016 - 01.2019
Farm Hand
Mendenhall Farms
03.2016 - 10.2016
Office Assistant
LDI Trucking
07.2012 - 12.2015
No Degree - Nursing
New Mexico Junior College
High School Diploma -
Lovington High School
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