Roseany Souza

• Built relationships with customers to encourage repeat business.
• Solved customer challenges by offering relevant products and services.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.

• Provided administrative support and customer service to professionals in the medical field, ensuring efficient handling of inquiries and document processing.

• Assisted clients with registration, licensing, and credentialing procedures, delivering clear and accurate information on regulatory requirements.

• Managed and organized official records, ensuring compliance with council policies and timelines.

• Addressed customer concerns and resolved issues promptly, enhancing overall satisfaction and streamlining administrative processes.

• Coordinated communication between departments to facilitate seamless operations and improve client experience.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.