Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Generic

Rose Carline Charles Octavius

East Orange,NJ

Summary

Dedicated, quality focused health care professional, with a passion for patient care; seeking a position where may apply most up to date skills training to the success of the company, while growing as a part of a team to provide the highest standard of patient care. Successful sales and department head in one of the large-scale hardware and retail companies, hard work, attention to detail and excellent organizational skills. Clean understanding of lead. Motivational leader , problem solver with demonstrated record of retail success and always Motivated to learn and grow. Administrative Skills Enter information into database Organize, attend, and/or participate in special events and promotions advocating transportation alternatives. Supervise the efforts of lower level staff members. Establish and maintain effective relationships with local, state, and federal agencies, employers, and other parties To develop transportation programs and resolve other transportation issues Responsible for developing and implementing all outreach and marketing activities, campaigns, and strategies to Promote alternative transportation programs. This can be done through a combination of personal contacts, brochures, Mass mailings, public presentations, special events, and the Internet Clinical Skills Phlebotomy & Hematology Positive Attitude / Excellent Work Ethics HIV/OSHA/Infection Control Respiratory aid Assisting w/ Self-Medication Wound Care Alzheimer's Disease HIPAA EKG Domestic Violence CPR certified Range of Motion exercise Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

18
18
years of professional experience
8
8

Certificate

2
2
Languages

Work History

Outreach Coordinator

Courtyards of Inveraray
Fort Lauderdale, FL
01.2013 - 02.2013
  • Assistance with Activities of Daily Living (ADLs): Helped elderly patient with various activities of daily living, ensuring their comfort, safety, and well-being.
  • Mobility Assistance: Assisted patient in moving to and from bathroom, providing necessary support and ensuring their mobility.
  • Housekeeping and Administrative Support: Performed light housekeeping tasks to maintain clean and organized living environment. Additionally, handled administrative functions related to patient's care.
  • Meal Preparation: Cooked daily meals for patient, ensuring they received proper nutrition and met dietary requirements.
  • Medication Assistance: Assisted with medication administration and provided reminders to ensure patient took their medications as prescribed.
  • Compassionate Care: Provided compassionate and empathetic care, offering emotional support and companionship to enhance patient's overall well-being.
  • Accompaniment: Accompanied patient to various appointments, including doctor visits, ensuring they had necessary support and assistance during medical consultations.

Operations Supervisor

Avolta/ Dutyfree
05.2022 - 10.2023
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Motivated and trained employees to maximize team productivity.
  • Managed internal operational standards and productivity targets.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and
  • Help, drive, motivate, and encourage retail sales staff to achieve sales targets.
  • · Manage retail staff which includes people working on floor, and cashiers.
  • · Evaluate self-on-the-job performance, as well as other staff.
  • · Handle customer complaints, issues and questions.
  • · Ensure products are clean and ready to be displayed.
  • · Identify market trends that appeal to customers
  • · Maintain inventory and ensure items are in stock.
  • · Ensure promotions are accurate and in tune with company's standards.
  • · Meet financial goals by analyzing variances; initiating corrective actions in preparing annual budget; formulating pricing policies and scheduling expenditures.
  • · Analyze financial reports in order to enhance profit making opportunities.
  • · Utilize computers to record sales figures, for data analysis and forward planning.
  • · Ensure that hours of operation are in compliance with local laws.
  • Maintain health and safety measures and store's cleanliness
  • Completed bi-weekly payroll for employees
  • Completed bi-weekly payroll for 100 employees
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Department Supervisor

Home depot
Bloomfield, NJ
01.2017 - 12.2021
  • Managing day-to-day operations in specific departments such as plumbing or lumber
  • Communicating with other store managers regarding inventory levels, pricing strategies, and other operational issues
  • Ensuring that all products are properly stocked and that the store meets its operational goals such as sales targets, profit margins, and customer satisfaction ratings
  • Recommending hiring new employees to replace those
  • Managing day-to-day operations in specific departments such as plumbing or lumber
  • Communicating with other store managers regarding inventory levels, pricing strategies, and other operational issues
  • Ensuring that all products are properly stocked and that the store meets its operational goals such as sales targets, profit margins, and customer satisfaction ratings
  • Recommending hiring new employees to replace those who have left the company or have become too experienced for their current positions
  • Providing training to new employees on the department’s scope of work and safety procedures
  • Assisting customers with product selection and answering questions about product features and uses
  • Overseeing inventory in the department by ordering new supplies as needed
  • Working with contractors to ensure that construction projects run smoothly and on schedule
  • Handling customer complaints about products or services and resolving problems to the customer’s satisfaction
  • Providing training to new employees on the department’s scope of work and safety procedures
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Maintained stock of items, cleanliness, organization and provided excellent customer service.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Managed team of [Number] employees, delegated tasks and held each employee accountable for completing assignments.
  • Assisting customers with product selection and answering questions about product features and uses
  • Overseeing inventory in the department by ordering new supplies as needed
  • Working with contractors to ensure that construction projects run smoothly and on schedule
  • Handling customer complaints about products or services and resolving problems to the customer’s satisfaction
  • Provide customer service, including directing customer to product
  • Answering questions about the product so can make the best decision
  • Escort customer to appropriate merchandise
  • Explain the steps needed to complete projects and the product needed
  • Acquire knowledge about cutting keys, ropes, blinds, carpet, wood and others
  • Stocking products and removing items that are expired
  • Organizing and cleaning duties at the request of the management team
  • Work with tools that have sharp edges and handle the merchandise.
  • Evaluates the performance of the staff and provides feedback for improvements when needed
  • Makes recommendations regarding the selection, performance appraisal, and professional development
  • Ensures that the staff of the department follows standard operating procedures.
  • Served needs of 1000+ customers per day as head of skilled team
  • Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures
  • Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track
  • Cultivated collaborative, performance-oriented culture to keep team motivated and enthusiastic about achieving shared goals
  • Managed senior-level personnel working in marketing and sales capacities
  • Streamlined and monitored quality programs to alleviate overdue compliance activities
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
  • Launched quality assurance practices for each phase of development
  • Controlled resources and assets for department activities to comply with industry standards and government regulations
  • Leveraged data and analytics to make informed decisions and drive business improvements
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
  • Developed detailed plans based on broad guidance and direction
  • Set aggressive targets for employees to drive company success and strengthen motivation
  • Successfully managed budgets and allocated resources to maximize productivity and profitability
  • Identified and communicated customer needs to supply chain capacity and quality teams
  • Established performance goals for employees and provided feedback on methods for reaching those milestones
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
  • Defined clear targets and objectives and communicated to other team members
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
  • Assisted in organizing and overseeing assignments to drive operational excellence
  • Established team priorities, maintained schedules and monitored performance
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Performed statistical analyses to gather data for operational and forecast team needs
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness
  • Introduced new methods, practices, and systems to reduce turnaround time
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
  • Developed and managed department budget to monitor financial performance and minimize expenses
  • Prepared annual budgets with controls to prevent overages
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
  • Developed and implemented useful inventory management strategies to maximize sales and reduce costs
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction
  • Created and enforced department policies, procedures and standards to establish productivity and quality
  • Communicated with managers of other departments to maintain transparency
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands
  • Served needs of 1000+ customers per day as head of skilled 25 teams
  • Implemented strong control and evaluation procedures to maximize departments' work quality
  • Improved department operations by capturing numerous opportunities to streamline processes and reduce waste
  • Maximized team performance by hiring, training and disciplining staff to consistently exceed expectations
  • Enforced organizational rules and incorporated policy changes into departments' day-to-day activities
  • Collaborated with department personnel to coordinate multifaceted solutions to emerging problems
  • Led regular meetings with team leaders and front-line staff to convey important operational information and new targets
  • Managed efficient workflows by creating effective schedules and delegating work based on personnel strengths and knowledge
  • Served needs of 100+ customers per day as head of skilled 25 teams
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Created employee schedules to align coverage with forecasted demands.

PCT

Royal Living ALF
Pompano Beach, FL
09.2014 - 04.2016
  • Medication Administration: Managed medication administration by preparing and obtaining medications from storage area, ensuring accurate dosages, and assisting residents with taking their prescribed medications. Maintained meticulous record of medication schedules.
  • Housekeeping: Engaged in housekeeping duties to maintain clean and organized living environment for residents. This included cleaning and tidying residents' living spaces, common areas, and other designated areas.
  • Cooking and Food Service: Prepared meals for residents, adhering to dietary requirements and ensuring nutritional needs were met. Additionally, participated in food service activities, such as serving meals and assisting residents during meal times.
  • Maintenance: Undertook maintenance tasks as needed, ensuring safety and functionality of living spaces. This may include minor repairs, ensuring proper lighting, and addressing other maintenance concerns.
  • Resident Welfare: Actively contributed to welfare of residents, offering emotional support, companionship, and assistance in various daily activities, fostering positive and caring living environment.
  • Bathroom Assistance: Assisted residents to and from bathroom, providing necessary support and ensuring their safety during these movements.

Outreach Coordinator

Woman2Womanbcf
Fort Lauderdale, FL
01.2010 - 10.2011
  • Organize, attend, and/or participate in special events and promotions advocating transportation alternatives
  • Establish and maintain effective relationships with local, state, and federal agencies, employers, and other parties develop transportation programs and resolve other transportation issues
  • Responsible for developing and implementing all outreach and marketing activities, campaigns, and strategies
  • Promote alternative transportation programs
  • Enter information into database
  • Supervise t efforts of lower level staff members
  • Developed network relationships with industry professionals to enhance community awareness and promote services
  • Executed strategies to generate qualified leads through outreach sales calls to professional referral sources
  • Created and implemented print and digital public awareness campaign to increase awareness of services
  • Established and implemented sustainable and diverse funding strategies to support financial and operational objectives of organization
  • Created and implemented print and digital public awareness campaign to increase awareness.
  • Created and implemented print and digital public awareness campaign to increase awareness of Product or Services
  • Generated interest in Services, identified new markets and educated prospective clients on benefits
  • Conducted presentations to expose and increase Services awareness in marketplace
  • Created and managed budgets, efficiently allocating resources for social and community service projects
  • Conducted community workshops to promote different programs and educate public on available services
  • Developed and implemented training programs for staff
  • Researched best practices and developed strategies to improve program outcomes
  • Identified, developed and administered grants in accordance with funder requirements
  • Analyzed trends and data to inform decision-making and program development
  • Established and maintained relationships with key stakeholders
  • Assessed community needs and identified resources for social and community service programs
  • Managed volunteer programs focused on providing community services to underserved populations
  • Conducted outreach activities to engage local stakeholders in Increased education and awareness of Service through programs and delivering evidenced-informed strategies
  • Created and implemented print and digital public awareness campaign to increase awareness of Services

Sales Associates/Cashier Team Lead

Burlington Coat Factory
Sunrise, FL
09.2008 - 01.2010
  • Customer Interaction: Greeted customers warmly, assessed their needs, and engaged in discussions to understand type, quality, and quantity of merchandise were interested in purchasing.
  • Product Knowledge: Demonstrated knowledge about products, including specifications, quality, and suitability, to assist customers in making informed purchase decisions.
  • Sales Process: Guided customers through sales process, discussing merchandise options, quoting prices, and explaining discounts, credit terms, trade-in allowances, warranties, and delivery schedules.
  • Transaction Handling: Prepared sales contracts accurately, processed payments through various methods including cash, checks, and credit cards, ensuring secure and smooth transactions for customers.
  • Record Keeping: Maintained meticulous sales records to facilitate inventory control, enabling and organization to monitor stock levels and make data-driven decisions.
  • These tasks highlight key responsibilities related to customer service, sales, and administrative duties, showcasing ability to provide excellent customer experiences and contribute to effective sales operations.

Warehouse Worker

ABC Warehouse
Coral Springs, FL
06.2005 - 02.2007
  • Assist shipping and receiving, unloading trucks, checking in merchandise
  • Matching purchase orders to sales orders and distributing to sales associates for processing
  • Reading customer orders, work orders, shipping orders, or requisitions to determine items to be moved, gathered, or distributed and/or shipped
  • Assisting in counting of physical inventory
  • Sorting and placing materials or items on racks, shelves, or in bins
  • According to predetermined sequence such as size, type, style, color, product code
  • Completing requisition forms to order supplies from other departments.
  • Consistently lifted materials weighing as much as 25 to 50 pounds
  • Performed general housekeeping and cleaning tasks
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
  • Conducted interviews by following stringent guidelines and confidentiality laws
  • Monitored raw material costs and fluctuations, sourced new suppliers and identified favorable opportunities
  • Developed plan-o-grams and layouts that maximized sales
  • Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies
  • Completed cycle counts and monthly inventory
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked
  • Conducted regular inspections and audits to check quality and verify inventory levels
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors
  • Prepared and checked outbound shipments for accuracy
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport
  • Reviewed order slips, picked products and staged merchandize to be shipped
  • Coordinated efficient organization, palletizing and transportation of completed packages
  • Managed timely and effective replacement of damaged or missing products
  • Labeled products, rotated stock and fronted merchandise for appealing display
  • Noted unsafe components inside packages and discussed concerns with supervisors
  • Completed inventory accounts to keep records current and promote accurate ordering
  • Recorded daily activities for inventory control
  • Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions
  • Greeted store customers and discussed needs
  • Located needed merchandise in inventory using software and placed on skids for transport to shelves
  • Created and enforced detailed organization processes to increase quality and service standards
  • Pre-assembled containers to be easily selected by packing associates
  • Planned and scheduled projects and directly performed installations
  • Located needed merchandise in inventory using special software and placed on skids for transport to shelves

Education

Associates - Criminal Justice

ESSEX COUNTY COLLEGE
Newark, New Jersey
2017

Diploma - Patient Care

Florida Career College
Lauderdale Lakes, FL
2014

Certificate Program, Medical Billing and Coding -

MedVance institute
Lauderdale Lakes, FL
2010

Certificate Program, Medical Assistant -

Everest University
Fort Lauderdale, FL
2008

Skills

  • Continuous Improvement
  • Outreach Initiatives
  • Data Collection
  • Capacity Building
  • Program Management
  • Community Education
  • Eligibility Determination
  • Database Management
  • Event Coordination Leadership: Ability to lead motivate team, set clear goals, provide direction to achieve objectives

Accomplishments

  • Supervised team of 100 staff members.
  • Documented and resolved problem which led to resolutions.
  • Achieved specific Result through effectively helping with specific task.
  • Achieved"successful by completing budget with accuracy and efficiency.
  • Achieved enhanced team collaboration and communication by introducing specific software, and type of tasks with the actual outcomes and details of your achievement to create a statement that accurately reflects your accomplishment.

Collaborated with a team of 10 in the development of

company projects.

  • Resolved product issue through consumer testing.effectively communicates that a product issue was addressed and resolved by utilizing consumer testing methods. Consumer testing is a valuable approach to gather feedback and insights from users, enabling businesses to make informed decisions and improve their products or services based on user experiences.
  • Used Microsoft Excel to develop inventory tracking spreadsheets."By utilized Microsoft Excel to create spreadsheets for tracking inventory. Excel is a powerful tool commonly used for tasks like data organization, analysis, and management, including inventory tracking. This accomplishment showcases your proficiency in using Excel for practical applications in a business context.

Certification

  • Assisting clients
  • Certified, Herritage homecare

Additional Information

I'm a very consistent, dependable and accurate in carrying out responsibilities to a successful conclusion. Can be relied upon to meet schedules and deadlines. fully accepts all responsibilities, displays a strong personal commitment to successfully completing all project.

Understand accomplishments, strengths and weakness of employees.

excellent attitude, highly articulate, speak in a positive tone.


Timeline

Operations Supervisor

Avolta/ Dutyfree
05.2022 - 10.2023

Department Supervisor

Home depot
01.2017 - 12.2021

PCT

Royal Living ALF
09.2014 - 04.2016

Outreach Coordinator

Courtyards of Inveraray
01.2013 - 02.2013

Outreach Coordinator

Woman2Womanbcf
01.2010 - 10.2011

Sales Associates/Cashier Team Lead

Burlington Coat Factory
09.2008 - 01.2010

Warehouse Worker

ABC Warehouse
06.2005 - 02.2007

Associates - Criminal Justice

ESSEX COUNTY COLLEGE

Diploma - Patient Care

Florida Career College

Certificate Program, Medical Billing and Coding -

MedVance institute

Certificate Program, Medical Assistant -

Everest University
  • Assisting clients
  • Certified, Herritage homecare
  • Certified - director's list
Rose Carline Charles Octavius