Rose Cybil Perrin
Attleboro,MA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
City Hall Of Leogane
02.2022 - 11.2023
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Associate of Arts - Business Administration
Modern School
Leogane, Haiti 08.2022
High School Diploma -
Maison D'Oeuvre
Leogane, Haiti 06.2015
Skills
- Guest Relations
- Office Equipment Maintenance
- Confidential information management
- Professional attitude and appearance
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills with the ability to prioritize task
- Customer service attitude
- Proven work experience as a Receptionist
- Reception Management
- Phone and Email Etiquette
- Interpersonal Skills
- Effective Communication
- Interpersonal Communication
- Teamwork and Collaboration
Certification
- CAP - Certified Administrative Professional
Languages
French
Native or Bilingual
Haitian Creole
Native or Bilingual
Timeline
Receptionist Administrator
City Hall Of Leogane
02.2022 - 11.2023
Associate of Arts - Business Administration
Modern School
High School Diploma -
Maison D'Oeuvre
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