Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Rosedana Jean Vilma

2220 46th Ave Dr W Apt 307,Florida

Summary

Compassionate Home Health Aide with a proven track record at Aravilla, enhancing patient independence through exceptional personal care and vital signs monitoring. Skilled in meal preparation and light housekeeping, I effectively resolved conflicts as a Customer Service Representative, demonstrating strong communication and empathy to foster loyalty and satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Home Health Aide

Aravilla
08.2024 - Current
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.

Customer Service Representative

Freedom Village at Bradenton
01.2021 - 09.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma - N/A

American High
Miami
01.2022

Skills

  • Patient care
  • Meal preparation
  • Personal hygiene assistance
  • Feeding assistance
  • Bathing assistance
  • Vital signs monitoring
  • Dressing assistance
  • Recording vital signs
  • Light housekeeping
  • Documentation
  • Medication organization
  • Medical charting

Certification

  • CHHA - Certified Home Health Aide
  • CMA - Certified Medical Assistant

Timeline

Home Health Aide

Aravilla
08.2024 - Current

Customer Service Representative

Freedom Village at Bradenton
01.2021 - 09.2022

High School Diploma - N/A

American High

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Rosedana Jean Vilma