Rose Djenia DOLCIN
Linden,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Ambitious, career-focused job seeker, anxious to obtain an entry-level Cleaning cabin agent position to help launch career while achieving company goals.
Overview
9
9
years of professional experience
Work History
Caissier in AMS Restaurant
AMS RESTAURANT
Irvington, NJ
03.2024 - Current
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Communicated effectively with ground staff via radio transmission
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Followed company policies and procedures related to customer service satisfaction levels.
- Vacuumed and organized Client seating area to reestablish ordered state.
- Identified needs of customers promptly and efficiently.
Front Desk Receptionist
MONT JOLI HOTEL
Haiti, Haiti
03.2019 - 02.2023
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Drafted professional business documents, spreadsheets and correspondence.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Showed off dining areas, pool, spa and fitness center to prospective and current guests.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Communicated with outside offices to obtain records and transfer files for diferents needs.
- Conducted transactions, confirming patient information and processing according to standard protocol.
- Determined needs of visitors and provided information or solutions.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
Cooker Operator
LAKAY BAR RESTAURANT
Haiti, Haiti
01.2016 - 07.2020
- Broke down, cleaned and sanitized work stations at end of shift.
- Prepared and built food items according to standardized recipes and directions.
- Adhered to company safety policies and procedures regarding proper food safety and sanitation.
- Followed production list provided by supervisor.
- Set up work stations, prep tables, service counters, and steam tables.
- Inspected finished food products for quality and adherence to customer specifications.
- Organized, sanitized and maintained equipment and utensils.
- Removed cooked products and packed in containers.
- Inspected and assessed quality of finished products.
Education
CERTIFICATION - ACCOUNTABILITY SECRETARY
SUPER ECOLE
HAITI07-2023
High School Diploma -
COLLEGE NELSON MANDELA
Haiti07-2016
Skills
- Prioritization and Time Management
- Data Entry and Database Software
- Administrative Support
- Multitasking and Prioritization
- Attention to Detail
- Reliable and Punctual
- Scheduling and Calendar Management
- Customer Complaint Resolution
- Documentation and Reporting
- Inventory Management
Languages
Spanish
Elementary
French
Professional
Timeline
Caissier in AMS Restaurant
AMS RESTAURANT
03.2024 - Current
Front Desk Receptionist
MONT JOLI HOTEL
03.2019 - 02.2023
Cooker Operator
LAKAY BAR RESTAURANT
01.2016 - 07.2020
CERTIFICATION - ACCOUNTABILITY SECRETARY
SUPER ECOLE
High School Diploma -
COLLEGE NELSON MANDELA
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