Roseellen Short
Tucson,AZ
Summary
Versatile customer service professional with experience in retail, hospitality, and automotive industries. Recognized for active listening, conflict resolution, and delivering empathetic, solution-focused support to diverse customers. Adaptable to new technologies and processes, with proven strengths in team collaboration, training, and frontline leadership. Known for reliability, professionalism, and thriving in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Counter Sales
Merle’s Automotive Supply (Company Wide Layoff)
Tucson, AZ
07.2023 - 09.2025
- Manage a high volume of customer orders while meeting project deadlines and adapting to shifting priorities.
- Source and identify accurate automotive parts using manuals and electronic catalogs, ensuring first-time order accuracy.
- Deliver exceptional customer service by combining active listening, product knowledge, and empathy to build customer trust and loyalty.
- Navigate multiple phone lines and order-management systems with professionalism and efficiency.
- Adapt quickly to new systems for research, invoicing, and order tracking to maintain seamless operations.
Assistant Manager
O’Reilly Auto Parts ( 50+ Hours Interfering With School)
Tucson, AZ
01.2022 - 04.2023
- Supervised and coached a team of sales associates, strengthening customer service quality and store performance.
- Managed commercial customer accounts, including billing, payments, and relationship support.
- Led onboarding and training for staff on new computer systems and updated processes, improving team efficiency.
- Participated in interviewing and hiring decisions, developed employee schedules, and optimized daily staffing.
- Oversaw cash management, safe inventory, and bank deposits, ensuring compliance with company policies.
- Promoted workplace safety, enforcing OSHA compliance and documenting adherence.
- Handled multiple phone lines and provided timely, knowledgeable support to customers and commercial partners.
- Operated company vehicles in alignment with safety protocols and usage guidelines.
Hostess
Texas Roadhouse (Moved to Prescott, AZ)
Jacksonville, NC
04.2021 - 08.2021
- Delivered friendly, efficient guest service in a high-volume, fast-paced dining environment.
- Coordinated seating and wait times to optimize table turnover while maintaining a positive guest experience.
- Upheld food safety and cleanliness standards, contributing to a safe and welcoming environment.
Education
Associate of Arts -
Pima Community College
Tucson, AZ09.2025
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Embry-Riddle Aeronautical University
Prescott, AZ01.2022
Skills
- Customer Service & Client Relations
- Team Leadership & Staff Training
- Interpersonal Communication
- Problem Solving & Conflict Resolution
- Order & Inventory Management
- Adaptability in Fast-Paced Environments
Certification
- NREMT Certification – Current
- Level One Clearance Card – Current
Timeline
Counter Sales
Merle’s Automotive Supply (Company Wide Layoff)
07.2023 - 09.2025
Assistant Manager
O’Reilly Auto Parts ( 50+ Hours Interfering With School)
01.2022 - 04.2023
Hostess
Texas Roadhouse (Moved to Prescott, AZ)
04.2021 - 08.2021
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Embry-Riddle Aeronautical University
Associate of Arts -
Pima Community College