Rose Ellen Swenson
Denver,CO
Summary
Goal oriented Barista Manager with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Over 4 years of experience in specialty drink establishments with a focused perspective on executing a high-functioning coffee bar.
Overview
17
17
years of professional experience
Work History
Freelance Artist
Rose Ellen Swenson
01.2012 - Current
- Operates an online business creating custom art and portraits for clients, as well as selling original art and prints.
- Specializes in watercolor painting with a strong focus on realism and expressionism to portray the subjects likeness and individuality.
- Handled all client communications to build professional and long-lasting business relationships and bring in continuous work.
Assistant Manager/Barista Shift Lead
Crave Coffee Roasters
Greenwood Village, CO
01.2022 - 05.2022
- Assisted in developing the coffee beverage menu, recipes, and appropriate menu pricing. Maintained accurate inventory counts to meet customer demands and sustain operations.
- Created a warm and friendly environment through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Trained and supervised baristas to deliver exceptional customer service, make latte art and consistently prepare quality beverages to drive business and create lasting customers.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Attendant
Penelope and the Beauty Bar
Seattle, WA
08.2020 - 01.2021
- Responsible for greeting clients and escorting them to the waiting area with the correct paperwork for their service.
- As well as informing the service provider upon their arrival.
- Independently manage time between appointments to perform all back of house duties, maintaining cleanliness standards and a relaxing atmosphere, assessing inventory on a regular basis and assisting in merchandising for the retail area.
Buyer
Buffalo Exchange
Seattle, WA
01.2020 - 03.2020
- Assisted in buying in new merchandise from customers while engaging in conversation and maintaining customer relationships.
- Independently assessed new merchandise based on extensive knowledge of brands, quality and current fashion trends.
Sales Associate
Nordstrom
Bellevue, WA
11.2018 - 12.2019
- Pop-In Shop, Worked closely with customers to create an exciting environment where I was responsible for giving educated information on new products.
- Assisted in merchandising during monthly shop take down and set up.
- Retained new product information on dozens of brands and adapted to a new sales floor monthly.
Sales Associate
Nordstrom, Women's Shoes
Bellevue, WA
12.2017 - 10.2018
- Provided expert information and efficient service in a fast paced environment to customers based on their individual comfort and fashion needs.
- Maintained monthly sales goals and created long lasting customer relationships.
Sales Associate
Nordstrom, Kids Shoes
Bellevue, WA
11.2016 - 11.2017
- Worked hands on with children and families to create a calm and enjoyable experience.
- Provided product information based on the parents and children's specific needs.
- Maintained monthly sales goals and created long lasting customer relationships.
Lead Barista
Nordstrom
Bellevue, WA
03.2015 - 11.2015
- Independently ran the bar and register.
- Processed orders for the baked goods while maintaining all customer correspondence for the business.
- Trained and supervised barista workers to maintain and uphold store policies, prepare quality beverages and serve customers with an efficient and friendly demeanor.
Barista
Vashon Island Baking Company, Barista
Vashon Island, WA
01.2013 - 01.2015
- Independently ran the bar and register.
- Processed orders for the baked goods while maintaining all customer correspondence for the business.
Education
Some College (No Degree) -
Olympic College
Bremerton, WAHigh School Diploma -
Explorer Academy
Port Orchard, WA2012
Skills
- Exceptional and friendly customer service
- Latte art
- Attention to detail
- Ability to retain new information on short notice
- Efficient and organized
- Works well independently and with a team
- Critical and creative thinking
- Team building and training
- Conflict resolution
- Customer retention strategies
- Upselling products and service
Timeline
Assistant Manager/Barista Shift Lead
Crave Coffee Roasters
01.2022 - 05.2022
Attendant
Penelope and the Beauty Bar
08.2020 - 01.2021
Buyer
Buffalo Exchange
01.2020 - 03.2020
Sales Associate
Nordstrom
11.2018 - 12.2019
Sales Associate
Nordstrom, Women's Shoes
12.2017 - 10.2018
Sales Associate
Nordstrom, Kids Shoes
11.2016 - 11.2017
Lead Barista
Nordstrom
03.2015 - 11.2015
Barista
Vashon Island Baking Company, Barista
01.2013 - 01.2015
Freelance Artist
Rose Ellen Swenson
01.2012 - Current
Some College (No Degree) -
Olympic College
High School Diploma -
Explorer Academy
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