Rose Eulalia Gonsalez
Austin,TX
Summary
Dynamic bilingual receptionist skilled in front desk management, multi-line phone operation, and visitor coordination. Committed to enhancing visitor experiences and fostering collaboration within teams.
Overview
10
10
years of professional experience
Work History
Bi-lingual Senior Receptionist
CSL Plasma
Austin, TX
09.2022 - 10.2024
- Managed front desk operations, ensuring smooth workflow and optimal visitor experience.
- Coordinated visitor check-in process, maintaining security and confidentiality standards.
- Handled multi-line phone system, directing calls efficiently to appropriate departments.
- Facilitated communication between departments, enhancing collaboration and information flow.
- Conducted regular inventory checks of office supplies, ensuring availability and timely reordering.
Bi-lingual Customer Service Represenative
TTEC
Englewood, Colorado
03.2017 - 06.2022
- Delivered bilingual support, addressing customer queries in both English and Spanish with accuracy and professionalism.
- Resolved customer complaints efficiently, ensuring high satisfaction and loyalty through attentive service.
- Maintained comprehensive knowledge of company policies and procedures to provide accurate assistance.
- Engaged customers by actively listening to their concerns and providing prompt resolutions to inquiries.
- Utilized data entry skills to manage customer information, maintaining confidentiality and accuracy.
Bi-lingual Medical Assdistant
Community Care
Austin, Texas
10.2014 - 10.2016
- Assisted in scheduling patient appointments and managing the clinic's calendar for optimal efficiency.
- Monitored and recorded patients' vital signs to ensure accurate health assessments.
- Maintained clinical documentation by accurately entering patient information into electronic health records.
- Prepared examination rooms by sanitizing surfaces and stocking supplies to promote a hygienic environment.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Measured vital signs and took medical histories to prepare patients for examination.
Education
High School Diploma -
Cobre High School
Bayard, NM06-1975
Skills
- Front desk management
- Multi-line phone operation
- Visitor coordination
- Office supply management
- Bilingual communication
- Customer relationship management
Languages
Spanish
Elementary
Timeline
Bi-lingual Senior Receptionist
CSL Plasma
09.2022 - 10.2024
Bi-lingual Customer Service Represenative
TTEC
03.2017 - 06.2022
Bi-lingual Medical Assdistant
Community Care
10.2014 - 10.2016
High School Diploma -
Cobre High School