Roseline Fleur Azemlefack
Forney,TX
Overview
4
4
years of professional experience
Summary
Dynamic and results-driven professional with extensive experience at KER Technologies, excelling in customer support and problem resolution. Proven ability to enhance client satisfaction through effective communication and relationship building. Proficient in call center operations and adept at managing high call volumes while maintaining professionalism and efficiency.
Offering strong communication abilities and genuine interest in customer service, eager to learn and thrive in call center environment. Brings foundation in problem-solving and adaptability, ensuring rapid acquisition of necessary skills. Ready to use and develop communication and technical skills in Desired Position role.
Work History
Call Center Representative
KER Technologies
03.2022 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
Education
Bachelor - Economics
Russian Hydro Meteorological University of Saint P
Russia06.2019
Skills
- Problem-solving skills
- Customer support
- Data entry
- Verbal and written communication
- Call center customer service
- Communicating with clients
- Call center operations
- Answering questions
- Complaint resolution
- Appointment scheduling
- Payment processing
- Building rapport
- Gathering information
- Account updating
- Inbound phone call management
- Customer relationship management
- Database research
- System documentation
- Account management
- Performance improvement
- Proficient in software
- Proficiency in type software
- Computer skills
- Teamwork and collaboration
- Microsoft office
- Customer relations
- Problem-solving skills
- Sales and upselling
- Multi-line phone talent
Timeline
Call Center Representative
KER Technologies
03.2022 - Current
Bachelor - Economics
Russian Hydro Meteorological University of Saint P