Rose Freshcorn
Summary
Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication, strong attention to detail, and creating lasting relationships with patients.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Digestive Health Partners
02.2024 - Current
- In my role as a Patient Access Representative, I have developed strong relationships with patients through effective communication and empathetic support during their healthcare journey.
- I am focused with recent medical office experience with medical records, checking patients in or out, collecting co-pays, scheduling patient appointments, experience with EMR systems, and general billing knowledge including familiarity with CPT and ICD-10 codes.
- Some of my duties included: scheduling patient appointments, coordinating with healthcare providers to optimize scheduling efficiency, greeting and checking in patients, ensuring accurate collection of demographic and insurance information.
- Often educated patients on financial responsibilities, explaining billing processes and payment options
- Resolved patient inquiries and concerns regarding appointments, insurance coverage, and billing discrepancies
- Maintained electronic medical records (EMR) system accuracy by updating patient information and documenting interactions
- Collaborated with healthcare team to ensure timely delivery of quality care to patients
- Ensured compliance with HIPAA regulations when handling sensitive patient information
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Nanny and Household Manager
Private Family Employer
08.2023 - 01.2024
- As a Nanny/House Manager and Personal Assistant for a private family, I helped with various household tasks, such as cooking, cleaning, errands, and scheduling appointments as well as caring for three children.
- I enjoyed working with children, especially those who have different needs and learning abilities, and I use my creative and understanding personality to foster their social and emotional skills.
- I prepared meals and snacks for children based on dietary guidelines.
- Using my skills of organization, I maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
- Supported character-building qualities such as responsibility, respect, empathy, and self-discipline through consistent modeling of behavior expectations.
- Fostered creativity through art projects, music appreciation, and imaginative play designed to stimulate young minds.
Preschool Assistant Teacher
Rainbow Community School
11.2019 - 06.2023
- Throughout my time at Rainbow Community School, I had the pleasure of teaching towards all age levels over the years through my different roles. I have been a one on one mentor, floating 3rd-8th grade permanent substitute, 3rd grade assistant teacher and my last year was spent with the littlest of the learners as a preschool assistant teacher.
- In all of my roles, I collaborated with student's families, fellow peers and teachers to help create a goal plan that would lead to success in school for the student.
- Assisted with lesson plans, conferences, events, and goals for the students with Lead Teacher.
- Enriched children's learning environment and fostered a sense of independence and critical thinking skills.
- Created a safe space for social-emotional learning and compassionate communication with coworkers and with students.
- Supported children''s social and emotional growth by implementing creative play opportunities and group activities.
- Served as an empathetic listener and problem solver when addressing student concerns or conflicts that arose within the classroom.
Lead Direct Care Professional
Autism Society of North Carolina
06.2017 - 12.2021
- In my time at the Autism Society of North Carolina, I worked with children, teens, young adults and adults on the Autism Spectrum Disorder throughout Buncombe and Henderson County as a Direct Care Provider, also know as an Autism Support Professional.
- With each individual client, I followed a goal plan with specific needs or skill sets created by supervisors and families, as well as enhancing social skills or educational skills.
- Supported clients'' emotional well-being through compassionate listening, empathy, and encouragement during difficult times.
- As the full time lead, it was my responsibility to meet new clients and help create goal plans alongside my supervisors, train all of the new hires on how to work with our participants and their individual goal plans.
- I am honored to have been the Direct Care Staff of the Quarter, and that I was nominated by Vaya Health during Direct Support Providers Week for being an excellent member of the community in the year 2019.
Women's Accessories Team Lead
Urban Outfitters
01.2015 - 12.2018
- In my role of Women's Accessories Team Lead, I oversaw the following departments in the store: beauty products, intimates, jewelry, hats and shoes.
- Some of the responsibilities of being a Team Lead included walking the store to ensure that everything was running smoothly at the cash register, running to back stock to grab anything an associate/customer may need, and making sure everyone is in their correct positions.
- I also assisted with training new Sales Associates and did display sets for the WACC section of our store.
- Planned an event for our store took place in May 2017, where we had a local craft worker come and do a terrarium workshop.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Education
Bachelors Degree - Art
University of North Carolina At Asheville
Asheville, NC12.2018
Skills
- Knowledgeable in Microsoft Office Products
- Ethical decision making
- Phone and email etiquette
- Healthcare systems navigation
- Problem-solving
- Quality assurance
- Eligibility determination
- Data entry
- Time management
- Compassionate Communication
- Artistic vision
- Knowledge of Deaf Culture/Community and American Sign Language
Certification
CPR Certification, 08/01/22, 08/31/24, Trained in First Aid Response, Infant CPR, Child CPR and Adult CPR
Languages
American Sign Language
Timeline
Patient Access Representative
Digestive Health Partners
02.2024 - Current
Nanny and Household Manager
Private Family Employer
08.2023 - 01.2024
Preschool Assistant Teacher
Rainbow Community School
11.2019 - 06.2023
Lead Direct Care Professional
Autism Society of North Carolina
06.2017 - 12.2021
Women's Accessories Team Lead
Urban Outfitters
01.2015 - 12.2018
Bachelors Degree - Art
University of North Carolina At Asheville
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