Rose Gardite Casimir
Lowell,MA
Summary
Reliable individual with organized and dedicated in Office Administration professional with 3 years of experience of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments in ensuring operations and service excellence.
Overview
7
7
years of professional experience
Work History
Laboratory Support Technician
DENS Facility Services - A Flagship Company
2022.12 - 2024.03
- Prepared/received/shipped packages for Shipping/Receiving and reconcile packing slips, understanding temperature sensitivity
- Basic abilities in different lab environments and safety levels (IE-ACF, GMP, Clean Rooms)
- Worked with Incubator units as necessary
- Monitored of pressure gas/nitrogen, ability to change cylinders/tanks safely and efficiently
- Performed safety showers, eye wash, and fire extinguisher safety checks
- Trained for safe hazardous waste handling of bio bins/bio waste disposal
- Trained in cleaning and maintaining decon equipment
- Maintained basic paperwork according to client/tenant needs
- Basic knowledge of building & lab management systems
- Alarm monitoring and management.
- Oversaw items in inventory and reordered before supplies diminished.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Operated and performed preventative maintenance on laboratory equipment and instruments.
Practice Medical Receptionist
CHA East Cambridge Health Center
2022.02 - 2022.12
- Followed CHA appointment scheduling policies and protocols
- Assisted patients with transportation needs
- Answered telephones promptly and courteously
- Always maintained patient confidentiality
- Collected complete appointment information to identify patient and reason for appointment
- Scheduled new and follow-up appointments for patients within an appropriate time frame
- Collected co-payments
- Provides patient with accurate receipt and prepared co-payments for deposit
- Demonstrated CHA service standards.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
- Organized paperwork such as charts and reports for office and patient needs.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
Patient Experience Representative (PT OT)
Boston Children's Hospital
2019.09 - 2021.07
- Preparing charts for physicians' clinics and checking patients in for various appointments
- Verify required information, and obtain records, files and/or results for appointments
- Answering, screening, routing telephone calls
- Scheduling and registering patients for office visits and procedures
- Obtaining and updating patient demographics, insurance, and primary care/referring doctor information.
Associate Patient Experience Representative
Boston Children's Hospital
2019.03 - 2019.09
- Prepared charts for physicians' clinics and checking patients in for various appointments
- Verified required information, and obtain records, files and/or results for appointments
- Answered, screening, routing telephone calls
- Scheduled and registered patients for office visits and procedures
- Obtained and updated patient demographics, insurance, and primary care/referring doctor information.
Concierge
Barkan Property Management
2018.06 - 2019.03
- Greeted all residents at the Battery Wharf Location
- Assisted residents by performing various tasks such as making restaurant reservations and booking transportation.
Home Health Aide
Right at Home
2017.11 - 2019.03
- Supported patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands
- Assisted patients by providing personal services, such as bathing, dressing, and grooming.
Technical Administrator Intern
Veolia North America
2018.07 - 2019.01
- Used Document Scanner to save hundreds of Manifest and WIP documents into an internal database
- Organized Manifests in order from January 2018 - December 2018 to place in correct boxes
- Used Enterprise I Series to track received and shipping dates of Manifest daily.
Customer Service Representative
PLS Check Cashing
2017.02 - 2017.11
- Provided outstanding customer service to ensure repeat business while ensuring all transactions are completed in compliance with federal, state, and local regulations
- Resolved customer complaints or referred complaints to the Store Manager for resolution
- Used multiple computer applications to access information and processed transactions
- Up-sold Xpectations Prepaid Mastercard.
Education
Business/Entrepreneurship -
Middlesex Community College
Boston, MASales and Customer Support - Sales And Customer Support
Year Up (Roxbury Community College)
Boston, MA01.2019
Skills
- Windows 10
- Microsoft Office 2016: Word, Excel, PowerPoint, Outlook, Enterprise I Series, and Epic
- Good Customer Service
- Teamwork
- Multi-Tasking
- Supply Restocking
- Attention to Detail
- Document processing
- Positive Attitude
- File and RecordKeeping
- Laboratory work competency
- Good Communication
Awards
Year Up Core Values: Build Trust and Be Honest, 2018, Assumes responsibility for her own mistakes, confronts any actions and proposals that are not consistent with Year Up values. Acts honestly when dealing with others and supports the decisions of others after they have been made
Languages
English
Full Professional
French
Native or Bilingual
Haitian Creole
Native or Bilingual
Timeline
Laboratory Support Technician
DENS Facility Services - A Flagship Company
2022.12 - 2024.03
Practice Medical Receptionist
CHA East Cambridge Health Center
2022.02 - 2022.12
Patient Experience Representative (PT OT)
Boston Children's Hospital
2019.09 - 2021.07
Associate Patient Experience Representative
Boston Children's Hospital
2019.03 - 2019.09
Technical Administrator Intern
Veolia North America
2018.07 - 2019.01
Concierge
Barkan Property Management
2018.06 - 2019.03
Home Health Aide
Right at Home
2017.11 - 2019.03
Customer Service Representative
PLS Check Cashing
2017.02 - 2017.11
Business/Entrepreneurship -
Middlesex Community College
Sales and Customer Support - Sales And Customer Support
Year Up (Roxbury Community College)
Similar Profiles
Erasmo Rosiles-ChavezErasmo Rosiles-Chavez
Field Service Engineer I at Flagship Facility Services Inc.Field Service Engineer I at Flagship Facility Services Inc.
Giulia NavarreteGiulia Navarrete
Line Cook at Flagship Facility Services Inc.Line Cook at Flagship Facility Services Inc.
Josiah PerkinsJosiah Perkins
Lead Line Cook at Flagship Facility Services Inc.Lead Line Cook at Flagship Facility Services Inc.