Rose Gardite Casimir
Lowell,MA
Summary
Reliable individual with organized and dedicated in Office Administration professional with more than 5 years of experience of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments in ensuring operations and service excellence.
Overview
8
8
years of professional experience
Work History
Case Specialist, Community Services
International Institute of New England
08.2024 - Current
- Conduct pre-arrival orientation with anchor or relatives for refugee clients.
- Conduct weekly intakes and provide referrals to relevant health, social, housing, educational, and employment-related services.
- Procure and set up apartments for refugee arrivals including the provision of furniture, household goods, and basic supplies.
- Provide initial reception and placement services, including airport pick up, on an emergency basis for refugee clients.
- Provide comprehensive case management services to clients including case planning, home visits, program enrollment, advocacy, and coordination of core services appointments.
- Coordinate client services to accomplish goals of individual and family self-sufficiency.
- Work to identify at-risk clients; help develop and implement appropriate client service plans.
- Triage difficult situations, in particular housing issues, medical and behavioral cases, and RHA, DTA/DHHS, school enrollment, and SNAP complications.
- Assist with the Refugee Cash Assistance (RCA) application process and distribute RCA and other direct assistance checks to clients.
- Support clients with transportation to and from appointments, in particular health appointments.
- Assist in the management and implementation of cultural orientation.
- Maintain professional and accurate documentation using centralized database, including assessments, client documentation, and case notes.
- Ensure all clients receive their R&P funds within the first 90 days under the supervision of the Community Services Manager.
- Counsel and assist families in adjusting to life in the United States and obtaining appropriate services.
- Coordinate closely with other Institute programs and services, including support of internal referrals.
- Develop and maintain relationships with community service providers.
- Communicate with landlords to secure housing and address tenant concerns.
- Attend trainings and contractual meetings as needed.
- Attend staff meetings and weekly client-focused meeting.
- Provide post-resettlement case management support after initial 90-day resettlement program, as needed.
- Provide ongoing supervision and support of interns and volunteers, including daily assignment of tasks and review of completed activities.
- Perform all other duties assigned by supervisor.
Practice Medical Receptionist
East Cambridge Health Center (CHA)
07.2024 - 08.2024
- Followed CHA appointment scheduling policies and protocols
- Assisted patients with transportation needs
- Answered telephones promptly and courteously
- Always maintained patient confidentiality
- Collected complete appointment information to identify patient and reason for appointment
- Scheduled new and follow-up appointments for patients within an appropriate time frame
- Collected co-payments
- Provides patient with accurate receipt and prepared co-payments for deposit
- Demonstrated CHA service standards.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
- Organized paperwork such as charts and reports for office and patient needs.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
Laboratory Support Technician
DENS Facility Services - A Flagship Company
12.2022 - 03.2024
- Prepared/received/shipped packages for Shipping/Receiving and reconcile packing slips, understanding temperature sensitivity
- Basic abilities in different lab environments and safety levels (IE-ACF, GMP, Clean Rooms)
- Worked with Incubator units as necessary
- Monitored of pressure gas/nitrogen, ability to change cylinders/tanks safely and efficiently
- Performed safety showers, eye wash, and fire extinguisher safety checks
- Trained for safe hazardous waste handling of bio bins/bio waste disposal
- Trained in cleaning and maintaining decon equipment
- Maintained basic paperwork according to client/tenant needs
- Basic knowledge of building & lab management systems
- Alarm monitoring and management.
- Oversaw items in inventory and reordered before supplies diminished.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Operated and performed preventative maintenance on laboratory equipment and instruments.
Practice Medical Receptionist
CHA East Cambridge Health Center
02.2022 - 12.2022
- Followed CHA appointment scheduling policies and protocols
- Assisted patients with transportation needs
- Answered telephones promptly and courteously
- Always maintained patient confidentiality
- Collected complete appointment information to identify patient and reason for appointment
- Scheduled new and follow-up appointments for patients within an appropriate time frame
- Collected co-payments
- Provides patient with accurate receipt and prepared co-payments for deposit
- Demonstrated CHA service standards.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
- Organized paperwork such as charts and reports for office and patient needs.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
Patient Experience Representative (PT OT)
Boston Children's Hospital
09.2019 - 07.2021
- Preparing charts for physicians' clinics and checking patients in for various appointments
- Verify required information, and obtain records, files and/or results for appointments
- Answering, screening, routing telephone calls
- Scheduling and registering patients for office visits and procedures
- Obtaining and updating patient demographics, insurance, and primary care/referring doctor information.
Associate Patient Experience Representative
Boston Children's Hospital
03.2019 - 09.2019
- Prepared charts for physicians' clinics and checking patients in for various appointments
- Verified required information, and obtain records, files and/or results for appointments
- Answered, screening, routing telephone calls
- Scheduled and registered patients for office visits and procedures
- Obtained and updated patient demographics, insurance, and primary care/referring doctor information.
Concierge
Barkan Property Management
06.2018 - 03.2019
- Assisted residents by performing various tasks such as making restaurant reservations and booking transportation.
- Offered friendly and efficient service to residents, handled challenging situations with ease.
- Managed front office operations, delivering 5-star service to cultivate loyalty and satisfaction.
- Maintained high level of professionalism and discretion when dealing with residents.
- Greet all residents and guests to the property in a professional manner reflecting a willing attitude to accommodate.
- Received calls from residents for personal services and coordinate the same with the Page. Ensure that all requests are met in a timely manner.
Home Health Aide
Right at Home
11.2017 - 03.2019
- Supported patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands
- Assisted patients by providing personal services, such as bathing, dressing, and grooming.
Technical Administrator Intern
Veolia North America
07.2018 - 01.2019
- Used Document Scanner to save hundreds of Manifest and WIP documents into an internal database
- Organized Manifests in order from January 2018 - December 2018 to place in correct boxes
- Used Enterprise I Series to track received and shipping dates of Manifest daily.
Customer Service Representative
PLS Check Cashing
02.2017 - 11.2017
- Provided outstanding customer service to ensure repeat business while ensuring all transactions are completed in compliance with federal, state, and local regulations
- Resolved customer complaints or referred complaints to the Store Manager for resolution
- Used multiple computer applications to access information and processed transactions
- Up-sold Xpectations Prepaid Mastercard.
Education
No Degree - Business Entrepreneurship AS
Middlesex Community College
Boston, MANo Degree - Liberal Arts
University of Massachusetts, Boston
Boston, MAAssociate of Science - Business Management
Year Up (Roxbury Community College)
Boston, MA01.2019
High School Diploma -
Somerville High School
Somerville, MA06-2017
Skills
- Windows 10
- Microsoft Office 2016: Word, Excel, PowerPoint, Outlook
- Enterprise I Series, and Epic
- RISIS, Apricot
- Good Customer Service
- Teamwork
- Multi-Tasking
- Attention to Detail
- Document processing
- File and Record-keeping
- Good Communication
- Time management abilities
- Organizational Skills
- Data Verification
- Data Entry
- File Management
- Referral management
- Office Management
- Service coordination
- Deadline management
Languages
English
Native or Bilingual
French
Native or Bilingual
Haitian Creole
Native or Bilingual
Timeline
Case Specialist, Community Services
International Institute of New England
08.2024 - Current
Practice Medical Receptionist
East Cambridge Health Center (CHA)
07.2024 - 08.2024
Laboratory Support Technician
DENS Facility Services - A Flagship Company
12.2022 - 03.2024
Practice Medical Receptionist
CHA East Cambridge Health Center
02.2022 - 12.2022
Patient Experience Representative (PT OT)
Boston Children's Hospital
09.2019 - 07.2021
Associate Patient Experience Representative
Boston Children's Hospital
03.2019 - 09.2019
Technical Administrator Intern
Veolia North America
07.2018 - 01.2019
Concierge
Barkan Property Management
06.2018 - 03.2019
Home Health Aide
Right at Home
11.2017 - 03.2019
Customer Service Representative
PLS Check Cashing
02.2017 - 11.2017
No Degree - Business Entrepreneurship AS
Middlesex Community College
No Degree - Liberal Arts
University of Massachusetts, Boston
Associate of Science - Business Management
Year Up (Roxbury Community College)
High School Diploma -
Somerville High School
Awards
Year Up Core Values: Build Trust and Be Honest, 2018, Assumes responsibility for her own mistakes, confronts any actions and proposals that are not consistent with Year Up values. Acts honestly when dealing with others and supports the decisions of others after they have been made
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