Summary
Overview
Work History
Skills
Timeline
Generic

Rose Gimino

Seattle, WA / Relocating To San Francisco April 1, 2025

Summary

Enthusiastic and reliable professional with 10 years of experience who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant guests. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

7
7
years of professional experience

Work History

Bartender/ Server

Ciudad Grill
04.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Bartender/ Server

Harry's Beach House
05.2022 - Current
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Improved speed of service by mastering multitasking skills during high-volume periods without sacrificing quality or presentation.
  • Trained new staff members on proper pouring techniques, cocktail recipes, and customer service best practices, ensuring consistency in quality across the team.

Catering Bartender/ Server

Harry's Good Times Co.
05.2022 - Current
  • Assisted in event setup and teardown, ensuring a smooth transition between functions.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
  • Collaborated with catering team to deliver outstanding service at various events, including weddings, corporate functions, and private parties.
  • Ensured compliance with local health codes, keeping bar area sanitized consistently throughout the event duration.

Bartender/ Server/ Cart Attendant/ Banquets

The Vinoy Resort & Golf Club, Autograph Collection
05.2021 - 04.2022
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Developed a strong rapport with guests and members, resulting in repeat business and increased loyalty.

Lead Bartender/ Server

Studio Movie Grill
10.2017 - 03.2020
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Managed bar inventory, restocked supplies and placed orders for liquor, beer, wine and mixers.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.

Skills

  • Cocktail Knowledge
  • Team Player
  • Strong Communication
  • Positive Mindset
  • Wine and Liquor Expertise
  • Conflict and Complaint Resolution
  • High-Volume Dining/ Events
  • Menu Memorization and Presentation
  • Toast/ Aloha/ Micros POS
  • Resy & Tock Knowledge

Timeline

Bartender/ Server

Ciudad Grill
04.2023 - Current

Bartender/ Server

Harry's Beach House
05.2022 - Current

Catering Bartender/ Server

Harry's Good Times Co.
05.2022 - Current

Bartender/ Server/ Cart Attendant/ Banquets

The Vinoy Resort & Golf Club, Autograph Collection
05.2021 - 04.2022

Lead Bartender/ Server

Studio Movie Grill
10.2017 - 03.2020

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Rose Gimino