Roseiry Vargas
Paterson,NJ
Summary
Results-driven banking professional with extensive experience in delivering superior client experiences and achieving sales targets. Demonstrates a proven ability to maintain 100%+ customer satisfaction while ensuring compliance with regulatory standards. Leverages strong relationship-building skills to foster client loyalty and support multi-location operations.
Overview
2
2
Languages
1
1
Certification
11
11
years of professional experience
Work History
Relationship Banker
VALLEY BANK
Westwood, NJ
2025.12 - Current
- Identified customer needs and recommended tailored solutions, enhancing sales growth and client retention.
- Built strong client relationships through personalized service, needs-based conversations, and proactive problem solving.
- Delivered elevated client experiences aligned with brand standards, consistently maintaining 100%+ customer satisfaction scores.
- Delivered seamless service by opening and servicing accounts with precision, accuracy, and compliance.
- Ensured all documentation and servicing activities met strict regulatory and policy requirements, maintaining brand trust and operational integrity.
- Generated referrals to specialized teams, driving branch revenue and fostering cross-department collaboration.
- Collaborated with leadership to streamline processes, enhance service delivery, and achieve daily performance objectives.
Sr Associate Banker Market Expansion
JP MORGAN CHASE BANK
Teaneck, New Jersey
2023.05 - 2025.07
- Modified, opened and closed customer accounts.
- Processed customer transactions efficiently and accurately.
- Delivered high-quality client experience while balancing sales goals and ensuring operational accuracy and compliance.
- Maintained detailed records of client interactions and account-related information to support relationship management and monitor business activity.
- Maintained precise operational documentation and tracked corrective actions to ensure ongoing audit readiness and compliance.
- Performed document review and notarial services while ensuring accuracy, compliance with bank policies and proper execution of legal documentation.
- Supported daily store operations by ensuring timely, accurate transaction processing and a seamless client experience.
- Collaborated with team members to enhance customer service practices and streamline workflows.
Associate Banker
JP MORGAN CHASE BANK
Hackensack, New Jersey
2017.09 - 2023.05
- Executed accurate processing of customer deposits and withdrawals, ensuring daily cash drawer balance.
- Managed account openings, closures, and updates per customer needs.
- Facilitated account management and service requests, enhancing client satisfaction.
- Addressed and resolved customer issues, fostering positive client relationships.
- Provided customer service by attending to their inquiries and requests for information.
- Supported branch operations through documentation management and record keeping.
- Ensured compliance with banking regulations and procedures in daily operations.
- Conducted training sessions for new employees to ensure they understood company policies and procedures. during onboarding.
Teller
JP MORGAN CHASE BANK
Teaneck, New Jersey
2015.12 - 2017.09
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Processed customer transactions efficiently and accurately.
- Assisted customers with account inquiries and product information.
- Maintained cash drawer and balanced daily financial transactions.
- Identified and reported suspicious activities to ensure security compliance.
Education
Associate of Science - Business Administration
Passaic County Community College
Paterson, NJSkills
- Client relationship management
- Client Needs Assessment
- Account Maintenance
- Wire & Transfer Processing
- Regulatory Compliance
- Risk compliance
- Operational Support
- Cash Handling
- Detail-oriented organization
- Workflow Management
- Problem solving
Languages
English
Professional
Spanish
Professional
Certification
- Notary Public, State of New Jersey
Timeline
Relationship Banker
VALLEY BANK
2025.12 - Current
Sr Associate Banker Market Expansion
JP MORGAN CHASE BANK
2023.05 - 2025.07
Associate Banker
JP MORGAN CHASE BANK
2017.09 - 2023.05
Teller
JP MORGAN CHASE BANK
2015.12 - 2017.09
Associate of Science - Business Administration
Passaic County Community College