Rosela Faiumu
Honolulu,HI
Summary
Customer Oriented with 5+ years of experience in greeting, helping and ensuring customer satisfactory. Known for building and maintaining productive client relationships. Determined individual with a passion for creating a work environment that benefits employees as well as customers. Hardworking professional, with a history of exceeding expectations and delivering efficient results.
Overview
20
20
years of professional experience
Work History
Service Agent
Speedi Shuttle
Honolulu, HI
01.2023 - Current
- Dispatching buses to correct destination with in airport while transporting passengers
- Picking up and dropping off passengers by cart in a safe and timely manner.
- Utilized strong communication skills to help passengers with concerns and provide solutions that met their needs.
- Handled challenging situations calmly and professionally,
Material Handler
FedEx Express
Honolulu, HI
08.2022 - 03.2023
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Used hand-held scanners and physical logs to accurately track item movements.
Scheduler
Polynesian Hospitality
Honolulu, HI
07.2019 - 03.2020
- Schedule next day operations for Drivers.
- Making sure tasks is completed in a timely manner. Corresponds with Dispatchers during day operation.
- Answering phones and emails, making sure all routes will be covered by the end of the day.
Scheduling and Reservationist
Travel Plaza Transportations
Honolulu, HI
06.2016 - 01.2019
- Receives all vehicle reservation bookings and movements for inbound and outbound Japanese and local tours
- Inputs data, records, and distributes orders for transportation movements upon request by JTB Hawaii Travel, LLC and other vendors
- Assigns vehicles and jobs to drivers and ensures that all movements run smoothly.
Data Processing Operator
Cardinal Mailing Services, Ltd
Honolulu, HI
03.2012 - 06.2016
- Compile, sort and verify the accuracy of data before it is entered
- Compare data with source documents, or re-enter data in verification format to detect errors
- Maintain logs of activities and completed work.
Overnight Stocker
Wal-Mart
Honolulu, HI
08.2014 - 11.2014
- Move freight, stock, or other materials to and from storage or production areas
- Pack containers and re-pack damaged containers
- Maintain equipment storage areas to ensure that inventory is protected.
School Bus Aide/Service Agent
Roberts Hawaii
Honolulu, HI
03.2006 - 08.2010
- Pre-trip bus, ensuring safety and securing students in seats
- Dispatch buses and assist passengers, providing great customer service.
Cashier
Pro-Park Inc.
Honolulu, HI
06.2004 - 03.2006
- Provide customer service by greeting and assisting customers, responding to inquiries and complaints, and keeping records of purchases.
Education
High School Diploma -
Farrington High School
Honolulu, HISkills
- Customer and Personal Service
- Active Listening
- Active Learning
- Production and Processing
- Monitoring
- High Attention to Details
- Team Player but can also work independently
Timeline
Service Agent
Speedi Shuttle
01.2023 - Current
Material Handler
FedEx Express
08.2022 - 03.2023
Scheduler
Polynesian Hospitality
07.2019 - 03.2020
Scheduling and Reservationist
Travel Plaza Transportations
06.2016 - 01.2019
Overnight Stocker
Wal-Mart
08.2014 - 11.2014
Data Processing Operator
Cardinal Mailing Services, Ltd
03.2012 - 06.2016
School Bus Aide/Service Agent
Roberts Hawaii
03.2006 - 08.2010
Cashier
Pro-Park Inc.
06.2004 - 03.2006
High School Diploma -
Farrington High School