Roselani Martines
Paauilo,HI
Summary
Motivated Baker eager to deliver exceptional kitchen service and drive business and team success. Capable of working in a fast paced environment. Known for possessing a strong work ethic, excellent communication skills and the ability to deliver a high quality service. Friendly, outgoing, and reliable professional. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
13
13
years of professional experience
Work History
Cook/Receptionist
Hawaiian Vanilla Company
07.2023 - 08.2024
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly
- Performed basic administrative duties such as inventory management, ordering supplies
- Coordinated orders to expedite food from kitchen according to cook time and delivery time
- Performed data entry of customer information into the computer system
- Processed payments from clients in a timely manner according to established procedures
- Created and maintained client records, including contact information, payment histories, and booking preferences
Pastry Cook II
Mauna Lani Auberge Resort
12.2019 - 01.2023
- Tempered chocolate to fabricate shiny, durable and delicious candies and toppings
- Decorated pastries using icing, frosting and other toppings, resulting in beautiful appearance and delicious flavor
- Rotated and organized stock in refrigerator and freezer to minimize waste
- Followed recipes to create various goods, including cake, cookies, breads and other desserts
- Carried out daily kitchen prep
- Assisted with plating and serving desserts
- Created attractive dessert trays for catering events
- Trained kitchen workers on culinary techniques
- Assessed inventory levels and placed orders to replenish goods before supplies depleted
- Did production in making main components for the restaurants Canoe House and Halani
Kitchen Manager
Convenience Plus LLC.
05.2011 - 12.2019
- Coordinated preparation of customer meals and monitored food handling for safety purposes
- Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards
- Trained employees on correct cooking techniques, safety standards and performance strategies
- Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency
- Handled escalated customer complaints to provide full resolutions and promote loyalty
- Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences
Education
High School Diploma -
Honoka'a High School
Honoka'a, HI06.2004
Skills
- Portioning understanding
- Team leadership
- Dish preparation
- Time management
- Trained in food safety guidelines
- Customer service oriented
- Multitasking and prioritization
- Dessert preparation
- Product personalization
- Cake decorator
Timeline
Cook/Receptionist
Hawaiian Vanilla Company
07.2023 - 08.2024
Pastry Cook II
Mauna Lani Auberge Resort
12.2019 - 01.2023
Kitchen Manager
Convenience Plus LLC.
05.2011 - 12.2019
High School Diploma -
Honoka'a High School
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