Roselaurd Jean-Pierre

*Manage 50+ customer chats/emails daily with 95% satisfaction rating
*Troubleshoot billing/account issues, escalating as necessary
*Use CRM tools to track cases and streamline customer follow-up

*Assisting with account inquiries

*Use problem solving skills

*Handled 70+ live chats daily with focus on quick resolution
*Assisted customers with returns, exchanges, and product inquiries
*Maintain a calm professional tone in high-pressure solutions

• Escalated critical issues promptly to ensure rapid resolution for clients experiencing significant difficulties or potential business impact.
• Delivered professional phone and email support, maintaining a consistently positive tone throughout all communications.