Roselaure Samedi
Fort Myers,FL
Summary
Proven leader in the cleaning industry, adept at enhancing customer satisfaction And streamlining operations at Hotel De La Place. Excelled in team building and maintaining high safety standards, leading to significant improvements in efficiency and service quality. Skilled in negotiation and active listening, successfully boosted team morale and reduced costs through innovative inventory management. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Recent graduate with foundational knowledge in Business Administration. and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
9
9
years of professional experience
Work History
Office Cleaner Supervisor
Hotel De La Place
02.2016 - 08.2024
- Increased client satisfaction by providing customized cleaning solutions based on their specific needs and preferences.
- Assisted upper management in developing new business opportunities by participating in sales presentations showcasing our company''s unique capabilities as a top-notch cleaner supervisor service provider.
- Developed strong relationships with vendors, negotiating favorable contracts for supplies and equipment purchases.
- Communicated repair needs to maintenance staff.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Placed orders for housekeeping supplies and guest toiletries.
- Increased employee performance through effective supervision and training.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Worked with front desk to respond promptly to all guest requests.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Boosted employee morale through recognition programs that acknowledged exceptional performance from individual team members.
- Optimized inventory management, reducing waste and lowering supply costs without compromising quality or efficiency.
- Collaborated with other supervisors to develop best practices and share knowledge across teams for continuous improvement efforts.
- Ensured consistent high-quality service by conducting regular inspections of completed work areas.
Manage Director
Entrepreneurship
07.2020 - 08.2024
- Negotiated contracts with vendors, securing favorable terms that reduced overall costs.
- Developed and maintained relationships with customers and suppliers through account development.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated existing policies and procedures on an ongoing basis; identified areas for improvement and implemented necessary changes.
- Delivered consistent revenue growth by identifying new markets and pursuing untapped business opportunities.
- Improved team productivity by implementing streamlined processes and effective communication strategies.
- Managed company budgets, ensuring financial stability and long-term profitability.
- Promoted a culture of accountability within the team, driving individual ownership for delivering results on time and within budget constraints.
- Influenced positive employee morale by developing a supportive work environment where open communication was encouraged.
- Collaborated with cross-functional departments for successful product launches, meeting or exceeding target milestones in both timeline and budget aspects.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established key performance metrics to track progress towards goals, enabling data-driven decision-making across the organization.
- Developed comprehensive training programs for staff, resulting in improved performance and skillset growth.
Education
Diplome - Gestion Des Affairs
Haitian Institute Des Sciences Administrative
Port Au Prince, Haiti05.2022
Bachelor of Science - Law (Pre-Law)
Law School & Economics Sciences De Jacmel
Jacmel Haiti11.2016
Associate of Science - Ticketing & Tourist
Business Institute of The West Indest
Port Au Prince10.2015
High School Diploma -
Celie Lamour
Jacmel , Haiti06.2014
Skills
- Workplace Safety
- Reliability and punctuality
- Maintaining confidentiality
- Office Organization
- Strong Work Ethic
- Reliability
- Excellent Communication
- Team Collaboration
- Active Listening
- Hand and Power Tool Operation
- Decision-Making
- Safety Standards and Protocols
- Team building
- Self Motivation
Timeline
Manage Director
Entrepreneurship
07.2020 - 08.2024
Office Cleaner Supervisor
Hotel De La Place
02.2016 - 08.2024
Diplome - Gestion Des Affairs
Haitian Institute Des Sciences Administrative
Bachelor of Science - Law (Pre-Law)
Law School & Economics Sciences De Jacmel
Associate of Science - Ticketing & Tourist
Business Institute of The West Indest
High School Diploma -
Celie Lamour
Similar Profiles
Akanksha D CambalaAkanksha D Cambala
Dental Assistant | Invisalign Treatment Coordinator at Les Dentistes de la Place VertuDental Assistant | Invisalign Treatment Coordinator at Les Dentistes de la Place Vertu
Cliforde JacquetCliforde Jacquet
Server at Resturant De La PlaceServer at Resturant De La Place
EDSON ELISCAEDSON ELISCA
Doctor at Centre Hospitalier de la Place (CHP)Doctor at Centre Hospitalier de la Place (CHP)