Roselena Leroy
1455 NE 121st ST APT 202,FL
Summary
Versatile and dynamic professional with experience at Allied Universal Security Services, adept in emergency response and excellent communication. Proven ability to multitask and solve problems efficiently, enhancing safety and customer satisfaction. Fluent in Haitian-Creole, showcasing fast learning abilities and cash handling expertise, contributing significantly to operational success.
Overview
8
8
years of professional experience
Work History
Security Officer
Allied Universal Security Services
02.2024 - Current
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Pick up expired patient and escort the patient to the morgue.
Valet Cashier
Trump Tower 3
02.2022 - 07.2022
- Streamlined payment processes by swiftly handling credit card transactions, checks, vouchers, or automatic debits.
- Handled complaints professionally, ensuring resolution for dissatisfied customers through prompt action.
- Provided excellent communication with valet staff, ensuring timely vehicle retrieval for waiting guests.
- Learned duties for various positions and provided backup at key times.
Front End Cashier
Walmart
12.2019 - 03.2021
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Processed returns and exchanges efficiently, adhering to store policies while prioritizing customer satisfaction.
Crew Member
Little Caesars Pizza
12.2018 - 03.2021
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
Office Intern
Christian Academy Preschool
06.2017 - 10.2017
- Supported daily operations, contributing to a well-organized and efficient work environment.
- Sorted, organized, and maintained files.
- Maintained client confidentiality while handling sensitive information professionally and securely.
- Scan IDs in form of payments
- Maintained office schedule and calendar of workflow and meetings.
Education
No Degree - Nursing
Broward College
Fort Lauderdale, FL06-2027
High School Diploma -
North Miami Senior High School
North Miami, FL06-2020
Skills
- Incident reporting
- Emergency response
- Multitasking
- Excellent communication
- Problem-solving abilities
- Fast learner
- Cash handling expertise
- Refunds and exchanges
- Fluent in Haitian-Creole
Languages
Creole
Professional Working
Timeline
Security Officer
Allied Universal Security Services
02.2024 - Current
Valet Cashier
Trump Tower 3
02.2022 - 07.2022
Front End Cashier
Walmart
12.2019 - 03.2021
Crew Member
Little Caesars Pizza
12.2018 - 03.2021
Office Intern
Christian Academy Preschool
06.2017 - 10.2017
No Degree - Nursing
Broward College
High School Diploma -
North Miami Senior High School
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