Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
professional references
Generic

Roselia Hernandez Amaro

Davie,Florida

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

9
9
years of professional experience
1
1
Certificate

Work History

Shift Manager

McDonald's Restaurant
05.2017 - 04.2023
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.

HHA

Maxi Care
02.2015 - 04.2016
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Followed nutritional plans to prepare optimal meals.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Utilized universal precautions and infection control principles in all aspects of care.
  • Administered medications in accordance with doctor's instructions.

Home Care Nurse

A&B Home Care
02.2014 - 03.2015
  • Took vital signs to assess patient health progress and needs.
  • Updated and developed care plans to establish goals based on patient's nursing diagnosis.
  • Educated and supervised patients and family members regarding prevention strategies, self-care techniques and nursing care needs.
  • Administered medications and oversaw activities of daily living such as bathing, hygiene and ambulation.

Cashier

President Supermarkets
01.2014 - 03.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Performed cash, card and check transactions to complete customer purchases.

Education

Associate of Science - Respiratory Therapy

Miami Dade College
Miami, FL
04.2024

Skills

  • IBM Notes
  • Labor and Food Cost Control
  • Operations Management
  • Persuasion
  • Guest Relations
  • Corrective Actions
  • Interpersonal Skills
  • Reporting
  • Job Assignments
  • Time Management
  • Performance Motivation

Certification

  • CET - EKG Technician
  • CPCT/A - Patient Care Technician/Assistant

Languages

Spanish
Native or Bilingual

Timeline

Shift Manager

McDonald's Restaurant
05.2017 - 04.2023

HHA

Maxi Care
02.2015 - 04.2016

Home Care Nurse

A&B Home Care
02.2014 - 03.2015

Cashier

President Supermarkets
01.2014 - 03.2014

Associate of Science - Respiratory Therapy

Miami Dade College

professional references

Betsy Calderon, store manager, 754 281 4578.

Tracy Nelson Kilgore, store manager, 954 610 2579.

Brett Bonime, Regional manager, 954 303 9437.

Marcial Hernandez, store manager, 305 450 5736.


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Roselia Hernandez Amaro