Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Roselia Lopez Cortes

Tempe,AZ

Summary

Reliable and compassionate healthcare professional with hands-on experience as a phlebotomist at a high-volume plasma donation center. Skilled in performing 50–100 venipunctures per day with a focus on donor comfort, safety, and retention. Trusted by managers to lead floor operations and serve as a resource for coworkers. Fully trained across all operational areas including Donor Floor, DCT, and Plasma Processing. Known for a strong work ethic, calm under pressure, and a team-first mindset. Dedicated to continuous learning and delivering high-quality care in fast-paced clinical environments.

Overview

6
6
years of professional experience

Work History

Phlebotomist

Grifols Biomat USA
12.2022 - Current
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Packaged and shipped specimens to central lab daily.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
  • Organized daily work based on collection priority.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
  • Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
  • Conducted venipuncture and other CT procedures.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
  • Assisted in training and onboarding new phlebotomists.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Performed venipunctures, finger sticks and heel sticks for adults.
  • Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
  • Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.
  • Enhanced patient experience by performing blood draws quickly and efficiently.
  • Improved patient comfort and trust with compassionate communication and professional bedside manner.
  • Consistently perform 50–100 venipunctures per shift with precision and professionalism; recognized by management as a floor lead and trusted resource for staff support, with full training in Donor Floor, DCT, and Plasma Processing.

Guest Service Associate

Target
Chandler, AZ
04.2022 - 08.2023
  • Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
  • Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Issued receipts and processed refunds, credits or exchanges.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores 65%.

Cashier

Goodwill Store
Chandler, AZ
08.2021 - 04.2022
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Collected and authorized payments of guests.
  • Set up new sales displays each Sunday and Thursday.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Cashier

Carls Jr.
Chandler, AZ
05.2020 - 01.2021
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Understood restaurant menu, limited-time offers and promotions to answer guest questions.
  • Resolved problems with orders quickly and offered refund or replacement.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Learned opening and closing as well as cook positions and provided backup at key times.

Kitchen Worker

Pennington Gardens
Chandler, AZ
02.2019 - 12.2020
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Maintained composure and work quality while under stress.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.

Education

Bachelor of Science - Biological Science

Arizona State University
Tempe, AZ
05.2026

High School Diploma -

Chandler High School
Chandler, AZ
05.2022

Skills

  • Childcare Arrangement
  • Cash Register Operations
  • Financial Transactions
  • Guest Satisfaction
  • Customer Service
  • Teamwork and Collaboration
  • Strong Communication and Interpersonal Skills
  • Time Management
  • Cash Handling
  • Patient care
  • Capillary puncture
  • Phlebotomy

Languages

Spanish
Native or Bilingual

Timeline

Phlebotomist

Grifols Biomat USA
12.2022 - Current

Guest Service Associate

Target
04.2022 - 08.2023

Cashier

Goodwill Store
08.2021 - 04.2022

Cashier

Carls Jr.
05.2020 - 01.2021

Kitchen Worker

Pennington Gardens
02.2019 - 12.2020

Bachelor of Science - Biological Science

Arizona State University

High School Diploma -

Chandler High School

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