Roselie Martinez
El Paso,TX
Summary
Professional hospitality worker with strong background in delivering high-quality guest experiences. Skilled in maintaining cleanliness, managing food service, and ensuring guest satisfaction. Focused on team collaboration and adaptability to meet changing needs. Reliable, dependable, and results-driven with positive attitude and excellent communication skills.
Experienced with delivering exceptional breakfast service and maintaining clean dining area. Utilizes strong customer service skills and attention to detail to ensure guest satisfaction. Knowledge of food safety protocols and efficient service techniques.
Hospitality professional well-versed in delivering high-quality breakfast service and maintaining welcoming environment. Known for reliability and adaptability to changing needs, ensuring smooth operations. Proven skills in guest relations and teamwork contribute to consistently positive outcomes.
Friendly Job Title with strong history of excellent guest service. Effectively multi-tasked to efficiently complete various food and beverage functions. Trained in set-up, restock and takedown. Skilled in cleaning and disinfecting to meet company standards.
Overview
1
1
Certification
Work History
Breakfast Attendant
Homewood Hotel
2023 - 2025
- Prepared and presented breakfast items ensuring quality and freshness.
- Managed buffet setup and replenishment throughout service hours.
- Maintained cleanliness of dining area, adhering to health and safety standards.
- Assisted guests with dietary preferences, enhancing overall guest satisfaction.
Restaurant Supervisor
Marriott Hotel
2023 - 2024
- Supervised daily restaurant operations, ensuring compliance with health and safety regulations.
- Trained and mentored new staff on service protocols and customer engagement techniques.
- Coordinated team schedules to optimize staffing levels during peak hours.
- Monitored inventory levels, placing orders to maintain stock of essential supplies.
Breakfast Attendant
Holiday Inn Hotel Sandton
2022 - 2024
- Prepared and presented breakfast items ensuring quality and freshness.
- Managed buffet setup and replenishment throughout service hours.
- Maintained cleanliness of dining area, adhering to health and safety standards.
- Assisted guests with dietary preferences, enhancing overall guest satisfaction.
- Monitored food inventory levels, reporting shortages to management promptly.
- Implemented feedback collection process to improve breakfast offerings based on guest preferences.
- Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
- Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
- Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
- Restocked serving dishes, utensils, and condiments as needed to ensure optimal availability for guests throughout breakfast service hours.
- Set up buffet stations daily, displaying an appealing presentation of food items for guests to enjoy.
- Ensured cleanliness of dining area, maintaining a welcoming environment for guests.
- Monitored food inventory levels, minimizing waste and ensuring freshness of ingredients.
- Provided exceptional customer service, addressing guest inquiries and resolving issues in a timely manner.
Banquet Captain
Double Tree Hilton
2022 - 2023
- Coordinated event setup and breakdown, ensuring seamless transitions for banquet service.
- Supervised service staff, providing training and support to enhance performance and guest satisfaction.
- Managed inventory of supplies, maintaining stock levels to optimize operational efficiency during events.
- Facilitated communication between kitchen and service teams, ensuring timely food delivery and presentation.
- Implemented quality control measures, enhancing consistency in service standards across all events.
- Assisted in planning and executing large-scale banquets, contributing to successful event outcomes.
- Resolved guest inquiries and concerns promptly, fostering positive dining experiences for attendees.
- Monitored compliance with safety and sanitation standards, promoting a safe environment for staff and guests.
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
Barista
Courtyard by Marriott
2021 - 2022
- Crafted high-quality beverages, ensuring customer satisfaction and repeat business.
- Operated espresso machines and other coffee equipment, maintaining cleanliness and functionality.
- Provided exceptional customer service by engaging with guests and addressing inquiries promptly.
- Maintained inventory levels of coffee supplies, ensuring timely restocking to meet demand.
- Collaborated with kitchen staff to ensure seamless service and timely food orders for guests.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Server
Hilton Garden Inn Hotel
2017 - 2019
- Processed cash and credit transactions accurately while managing customer payments.
- Recommended menu items based on guest preferences, increasing overall sales.
- Handled guest complaints professionally, resolving issues to retain customer loyalty.
- Participated in team meetings to discuss service improvements and operational efficiency.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Hilton Garden Inn Hotel
2012 - 2017
- Provided exceptional customer service to enhance guest satisfaction and overall dining experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area to uphold hotel standards.
- Assisted in training new servers on menu items and service protocols.
Education
History And Math
Moody High School
Corpus Christi, TX05.1980
Certification
Food handler
Languages
English and Spanish
Professional Working
Timeline
Breakfast Attendant
Homewood Hotel
2023 - 2025
Restaurant Supervisor
Marriott Hotel
2023 - 2024
Breakfast Attendant
Holiday Inn Hotel Sandton
2022 - 2024
Banquet Captain
Double Tree Hilton
2022 - 2023
Barista
Courtyard by Marriott
2021 - 2022
Server
Hilton Garden Inn Hotel
2017 - 2019
Server
Hilton Garden Inn Hotel
2012 - 2017
History And Math
Moody High School
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