Roselily Barias
Houston,TX
Summary
Dynamic sales associate with a proven track record at Ted Baker London, excelling in customer service and cash handling. Recognized for boosting customer satisfaction and achieving sales targets through effective communication and problem-solving skills. Committed to fostering relationships that drive repeat business and enhance store performance.
Overview
11
11
years of professional experience
Work History
Sales Associate
Salvation Army Family Store
03.2023 - 08.2025
- Assisted customers in locating items and provided product information to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems, minimizing errors and ensuring customer satisfaction.
- Maintained organized merchandise displays to promote sales and improve store aesthetics.
- Collaborated with team members to manage inventory levels, ensuring availability of popular items.
Sales Associate
Ted Baker London
01.2017 - 01.2020
- Resolved customer inquiries and complaints promptly, fostering positive relationships and repeat business.
- Contributed to store promotional activities by effectively communicating sales events to customers, increasing foot traffic.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Brand Ambassador
Saks Fifth Avenue
01.2015 - 01.2017
- Developed and executed promotional strategies to enhance brand visibility and customer engagement.
- Cultivated relationships with key stakeholders to drive brand loyalty and awareness.
- Coordinated product demonstrations and sampling events to showcase new offerings.
- Trained and mentored junior ambassadors on effective communication techniques and brand messaging.
Education
Associate of Arts - Accounting
University of The East
Manila, Philippines06-1967
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Outgoing personality
- Cash handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
- Store opening and closing
- Sales expertise
- Product sales
- Meeting deadlines
- Professional demeanor
- Retail store operations
- Cleaning techniques
Timeline
Sales Associate
Salvation Army Family Store
03.2023 - 08.2025
Sales Associate
Ted Baker London
01.2017 - 01.2020
Brand Ambassador
Saks Fifth Avenue
01.2015 - 01.2017
Associate of Arts - Accounting
University of The East