Roselily Barias
Houston,TX
Summary
Dynamic sales associate with a proven track record at Ted Baker London, excelling in customer service and cash handling. Recognized for boosting customer satisfaction and achieving sales targets through effective communication and problem-solving skills. Committed to fostering relationships that drive repeat business and enhance store performance.
Overview
11
11
years of professional experience
Work History
Sales Associate
Salvation Army Family Store
Houston, TX
03.2023 - 08.2025
- Assisted customers in locating items and provided product information to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems, minimizing errors and ensuring customer satisfaction.
- Maintained organized merchandise displays to promote sales and improve store aesthetics.
- Collaborated with team members to manage inventory levels, ensuring availability of popular items.
Sales Associate
Ted Baker London
Houston, TX
01.2017 - 01.2020
- Resolved customer inquiries and complaints promptly, fostering positive relationships and repeat business.
- Contributed to store promotional activities by effectively communicating sales events to customers, increasing foot traffic.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Brand Ambassador
Saks Fifth Avenue
Houston, TX
01.2015 - 01.2017
- Developed and executed promotional strategies to enhance brand visibility and customer engagement.
- Cultivated relationships with key stakeholders to drive brand loyalty and awareness.
- Coordinated product demonstrations and sampling events to showcase new offerings.
- Trained and mentored junior ambassadors on effective communication techniques and brand messaging.
Education
Associate of Arts - Accounting
University of The East
Manila, Philippines06-1967
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Outgoing personality
- Cash handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
- Store opening and closing
- Sales expertise
- Product sales
- Meeting deadlines
- Professional demeanor
- Retail store operations
- Cleaning techniques
Timeline
Sales Associate
Salvation Army Family Store
03.2023 - 08.2025
Sales Associate
Ted Baker London
01.2017 - 01.2020
Brand Ambassador
Saks Fifth Avenue
01.2015 - 01.2017
Associate of Arts - Accounting
University of The East