Roselin Garcia
Hallandale,FL
Summary
Seasoned professional with 8 years of diverse experience in healthcare and management, seeking a Patient Connection Specialist role. Skilled in patient care, communication technologies, and operational efficiency. Proven track record in enhancing customer service and workflow processes.
Overview
9
9
years of professional experience
Work History
Data Analyst
Remote (Temporary)
2023.08 - 2024.02
- Optimized staff communications and operational processes, improving overall workflow efficiency
- Administered inventory control, ensuring alignment with financial objectives and business demands
- Elevated employee engagement and customer satisfaction by implementing targeted HR training initiatives and workforce management strategies.
Reimbursement Specialist (Hybrid)
Kings County Hospital
2022.06 - 2023.08
- Addressed operational challenges by providing timely solutions via phone, fostering ongoing professional partnerships
- Documented a range of feedback to enhance the synergy between internal and external communications
- Conducted thorough analysis and verification of financial information to uphold the accuracy of reimbursement records.
Manager
Skin Laundry
2020.06 - 2022.06
- Managed financial operations, successfully securing new business leads and negotiating contracts to facilitate organizational growth
- Established and maintained professional administrative systems, ensuring efficient point of contact services for internal and external stakeholders
- Oversaw office operations with strict adherence to regulatory compliance and confidentiality standards, maintaining operational integrity.
General Manager/District Manager
Lovisa
2018.03 - 2020.06
- Developed and implemented strategies to increase customer engagement and store traffic, resulting in improved profitability
- Led a team in delivering exceptional customer service, fostering a skilled and client-oriented staff environment
- Managed the opening of new store locations, delivering thorough training to ensure uniform brand representation and operational efficiency.
Manager
Coldstone Creamery
2015.08 - 2018.03
- Streamlined operational procedures to enhance product presentation and cleanliness, achieving efficient order completion
- Monitored and optimized staff scheduling and performance, leading to improved workflow and increased customer service satisfaction
- Managed inventory control and stock replenishment to maintain consistent supply levels, supporting uninterrupted business operations.
Education
Diploma - High School Diploma
Bushwick School For Social Justice
Brooklyn, NY02.2021
Skills
- Communication
- Time Management
- Teamwork
- Organization
- Leadership
- Project Management
- Performance Monitoring
- Decision Making
Languages
Spanish
Native or Bilingual
Timeline
Data Analyst
Remote (Temporary)
2023.08 - 2024.02
Reimbursement Specialist (Hybrid)
Kings County Hospital
2022.06 - 2023.08
Manager
Skin Laundry
2020.06 - 2022.06
General Manager/District Manager
Lovisa
2018.03 - 2020.06
Manager
Coldstone Creamery
2015.08 - 2018.03
Diploma - High School Diploma
Bushwick School For Social Justice