Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Roselin Garcia

Hallandale,FL

Summary

Seasoned professional with 8 years of diverse experience in healthcare and management, seeking a Patient Connection Specialist role. Skilled in patient care, communication technologies, and operational efficiency. Proven track record in enhancing customer service and workflow processes.

Overview

9
9
years of professional experience

Work History

Data Analyst

Remote (Temporary)
08.2023 - 02.2024
  • Optimized staff communications and operational processes, improving overall workflow efficiency
  • Administered inventory control, ensuring alignment with financial objectives and business demands
  • Elevated employee engagement and customer satisfaction by implementing targeted HR training initiatives and workforce management strategies.

Reimbursement Specialist (Hybrid)

Kings County Hospital
06.2022 - 08.2023
  • Addressed operational challenges by providing timely solutions via phone, fostering ongoing professional partnerships
  • Documented a range of feedback to enhance the synergy between internal and external communications
  • Conducted thorough analysis and verification of financial information to uphold the accuracy of reimbursement records.

Manager

Skin Laundry
06.2020 - 06.2022
  • Managed financial operations, successfully securing new business leads and negotiating contracts to facilitate organizational growth
  • Established and maintained professional administrative systems, ensuring efficient point of contact services for internal and external stakeholders
  • Oversaw office operations with strict adherence to regulatory compliance and confidentiality standards, maintaining operational integrity.

General Manager/District Manager

Lovisa
Brooklyn, NY
03.2018 - 06.2020
  • Developed and implemented strategies to increase customer engagement and store traffic, resulting in improved profitability
  • Led a team in delivering exceptional customer service, fostering a skilled and client-oriented staff environment
  • Managed the opening of new store locations, delivering thorough training to ensure uniform brand representation and operational efficiency.

Manager

Coldstone Creamery
08.2015 - 03.2018
  • Streamlined operational procedures to enhance product presentation and cleanliness, achieving efficient order completion
  • Monitored and optimized staff scheduling and performance, leading to improved workflow and increased customer service satisfaction
  • Managed inventory control and stock replenishment to maintain consistent supply levels, supporting uninterrupted business operations.

Education

Diploma - High School Diploma

Bushwick School For Social Justice
Brooklyn, NY
02.2021

Skills

  • Communication
  • Time Management
  • Teamwork
  • Organization
  • Leadership
  • Project Management
  • Performance Monitoring
  • Decision Making

Languages

Spanish
Native or Bilingual

Timeline

Data Analyst

Remote (Temporary)
08.2023 - 02.2024

Reimbursement Specialist (Hybrid)

Kings County Hospital
06.2022 - 08.2023

Manager

Skin Laundry
06.2020 - 06.2022

General Manager/District Manager

Lovisa
03.2018 - 06.2020

Manager

Coldstone Creamery
08.2015 - 03.2018

Diploma - High School Diploma

Bushwick School For Social Justice
Roselin Garcia