Roselin Peralta

• Provide exceptional customer support by managing high volumes of inbound calls, addressing inquiries, and resolving issues efficiently.
• Conduct video calls to assist with verification and other banking needs, ensuring a personalized experience.
• Handle emails, cases, and fraud concerns with accuracy, professionalism, and compliance with banking regulations.

• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
• Enhanced classroom engagement by incorporating hands-on activities and group projects.

• Collaborated closely with the shift manager to proactively resolve problems and address customer concerns, ensuring high levels of customer satisfaction.
• Managed cashier duties, including handling

transactions, processing payments accurately, and maintaining cash register integrity

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.