Roselin Whorms
Myrtle Beach,South Carolina
Summary
Resilient Front Desk Supervisor/ Night Manager recognized for team leadership, operational management and administrative support. Possess strong mentorship skills, ability to multitask effectively, and commitment to providing exceptional customer service.
Overview
4
4
years of professional experience
Work History
Night Audit (Part-time)
Best Western Plus Myrtle Beach @ Intracoastal
06.2023 - Current
- Processed payments for guest accounts using a cash register, credit card machine, or point of sale system.
- Generated end-of-day reports including revenue totals, occupancy figures, and other data.
- Greeted guests and checked them in to their rooms.
- Balanced daily financial transactions such as credit cards, debit cards, and cash receipts.
- Keep track of FX reimbursement rates on members web
- Overview of extranet
Supervisor PM/ Front Desk Specialist
The Patricia Grand Resort
10.2020 - Current
- Directed and supervised second-shift employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Tracked progress on projects and provided timely feedback to staff members.
- Create maintenance work orders to resolve guest complaints in a timely manner, while ensuring customer satisfaction.
- Trained, mentored, coached, and evaluated staff as necessary.
Front Desk
Dayton House Resort
06.2022 - 01.2023
- Managed incoming calls, emails, and inquiries from guests.
- Provided assistance to guests by giving directions to local attractions or businesses upon request.
- Responded to customer feedback or complaints in a timely manner.
Front Desk
Sun N Sand Resort
04.2021 - 03.2022
- Processed payments from guests for room charges and incidentals.
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Assisted with room reservations, changes and cancellations.
- Maintained daily records of room availability and rates.
- Managed cash drawer according to established accounting guidelines.
Education
Edna Manley School Of The Visual & Performing Arts
01.2010
St. Hilda's Diocesan High School
01.2006
Skills
- Experience using IQware
- Experience using Visual Matrix
- Experience using ASI Cloud Software
- Experience using the Grid system software
- Great communication skills
- Front Desk Operations
- Auditing procedures
- Balancing Transactions
- Daily reporting
- Resolving Issues
- Training and Mentoring
- Reliability
- Written skills
- Forward-thinking/ Analytical skills
- Performance-driven
References
Reference(s) Available upon request
Timeline
Night Audit (Part-time)
Best Western Plus Myrtle Beach @ Intracoastal
06.2023 - Current
Front Desk
Dayton House Resort
06.2022 - 01.2023
Front Desk
Sun N Sand Resort
04.2021 - 03.2022
Supervisor PM/ Front Desk Specialist
The Patricia Grand Resort
10.2020 - Current
Edna Manley School Of The Visual & Performing Arts
St. Hilda's Diocesan High School
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