ROSELINE Akinbobola

Tek Experts USA

08.2023 - Current

Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Instructed personnel on new systems and software via presentation and provision of training materials.
Fulfilled client customization requests for managed systems and software components according to internal business requirement policies.
Collaborated with teams to solve technical customer problems across product suites.
Oversaw troubleshooting of owned assets to shorten remediation times and avoid off-site service calls.
Provided support via remote desktop software, diagnosing customer issues over private and public networks.
Updated software versions with patches and new installations to close security loopholes and protect users.
Created technical design solutions for end users, consultants and contractors.
Provided senior technical support to both in-house staff and user departments for network applications.
Contributed to knowledge base by creating and maintaining articles and other technical documents.
Asked customers targeted questions to diagnose problems and provided timely solutions.

Summary