Roseline JOSEPH
Miami,Florida
Summary
Results-driven Duty Manager Supervisor with over 12 years in operational management. Expertise in team leadership, employee training, and compliance assurance, enhancing customer satisfaction and team performance.
Overview
21
21
years of professional experience
Work History
Duty Manager
Direct Airlines service
Hollywood, Florida
08.2014 - Current
- Supervised daily operations to ensure efficient service delivery.
- Coordinated team schedules and managed staff assignments effectively.
- Resolved customer complaints and escalated issues for prompt resolution.
Duty Manager Supervisor
Direct Airline Services
Hollywood, Florida
08.2014 - Current
- Supervised daily operations, ensuring adherence to airline standards and enhancing service quality.
- Managed customer inquiries and resolved issues efficiently and effectively.
- Assisted in training new employees on operational procedures and safety protocols.
- Conducted regular team meetings to address concerns and foster a positive workplace culture.
- Evaluated employee performance against established goals and objectives.
- Compiled detailed reports on employee attendance, overtime, and sick leave to support staffing decisions.
- Assisted with interviewing potential candidates for job openings.
Seminole Tribe Of Florida
Surveillance Department
Hollywood, Florida
11.2008 - Current
- Conducted thorough investigations to gather evidence and analyze information.
- Prepared detailed reports summarizing findings and investigative processes.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Cashier
Duty Free Store
Hollywood, Florida
03.2006 - 10.2013
- Processed customer transactions using point-of-sale systems efficiently.
- Managed cash drawer, ensuring accurate cash handling and balance.
- Processed customer transactions efficiently at retail cash register.
- Provided exceptional customer service, addressing inquiries and concerns promptly
Bagel Maker
Bago mania
Hialeah, Florida
10.2005 - 07.2006
- Assisted cashiers with resolving customer complaints and inquiries.
- Trained new cashiers on customer service protocols and register procedures.
Education
High School Diploma -
Provinciale
Haiti06-1997
Associate of Science - Lab Technician
Elshaidi
Haiti 06-1997
North
Skills
- Operational management
- Compliance assurance
- Employee training
- Performance evaluation
- Report writing
- Customer relationship management
- Team leadership
Timeline
Duty Manager
Direct Airlines service
08.2014 - Current
Duty Manager Supervisor
Direct Airline Services
08.2014 - Current
Seminole Tribe Of Florida
Surveillance Department
11.2008 - Current
Cashier
Duty Free Store
03.2006 - 10.2013
Bagel Maker
Bago mania
10.2005 - 07.2006
High School Diploma -
Provinciale
Associate of Science - Lab Technician
Elshaidi
North