ROSELINE OGBENNA
Broken Arrow,OKLAHOMA
Summary
Experienced Customer service and Administrator with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.
Overview
23
23
years of professional experience
Work History
Customer Service Associate
L & M Global
09.2019 - Current
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Responded to customer calls and emails to answer questions about products and services.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Office Administration Manager
J. Light Home Health
01.2017 - 08.2019
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Interacted with customers by phone, email, or in-person to provide information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Launched quality assurance practices for each phase of development
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
Assistant Manager
J.Bosco Steel
01.2000 - 02.2016
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Developed strategy to increase sales and drive profits.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Staff Model High School
Nigeria03.1978
Skills
- Inbound and Outbound Calling
- Customer Service and Assistance
- Safety Regulations
- Customer Relationship Management
- Project Management
- Exceptional Communicator
- MS Office Proficiency
- Product Merchandising
- Customer Complaint Resolution
Timeline
Customer Service Associate
L & M Global
09.2019 - Current
Office Administration Manager
J. Light Home Health
01.2017 - 08.2019
Assistant Manager
J.Bosco Steel
01.2000 - 02.2016
High School Diploma -
Staff Model High School
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