Roseliz Duran
Orlando,USA
Summary
Experienced professional with proven skills in organization, leadership, and customer service. Demonstrated ability to enhance team performance and drive customer satisfaction in fast-paced environments. Committed to delivering impactful results and fostering collaborative work culture.
Overview
4
4
years of professional experience
Work History
RECEPTIONIST
123SIGN.NET
Orlando, USA
01.2024 - Current
- Greeted visitors and directed to appropriate departments with efficiency.
- Managed appointment scheduling for staff and clients, ensuring timely confirmations.
- Answered multi-line phone system, assisting callers and transferring calls as needed.
- Maintained organized filing system for documents and records.
- Processed incoming and outgoing mail promptly to support operations.
- Coordinated office supplies inventory, placing orders as necessary to maintain stock levels.
- Performed accurate data entry into various computer systems on a timely basis.
- Provided administrative support including typing letters, filing, scanning, and copying documents as required.
RETAIL ASSOCIATE
KOHL'S
Orlando, USA
10.2023 - 01.2024
- Assisted customers with product selections and addressed inquiries regarding merchandise.
- Maintained well-stocked, organized store displays to enhance customer experience.
- Operated point-of-sale systems for efficient processing of transactions.
- Collaborated with team members to foster a positive shopping environment.
- Managed inventory levels and conducted regular stock checks for accuracy.
- Trained new associates on store policies and customer service standards.
- Handled returns and exchanges in accordance with store guidelines.
- Implemented promotional displays to elevate product visibility and appeal.
HOSTESS/WAITER
EL CHINCHORRO BORICUA
Spartanburg, USA
01.2022 - 09.2023
- Greeted guests warmly and seated them promptly upon arrival.
- Managed reservation system to optimize table turnover rates.
- Coordinated with servers to communicate guest needs and preferences.
- Maintained cleanliness of entrance and waiting areas for welcoming atmosphere.
- Handled guest inquiries and resolved seating issues in a professional manner.
- Collaborated with kitchen staff to manage wait times during peak hours.
- Monitored dining area for guest satisfaction and comfort throughout meals.
- Answered phone inquiries to schedule reservations, record takeout orders, and respond to service questions.
Education
GED - true
Currently in Process of Getting GED
Orlando, FL12-2025
Skills
- Bilingual proficiency
- Organizational skills
- Effective communication
- Active listening
- Customer service excellence
- Adaptability and creativity
- Self-starter mentality
- Attention to detail
- Time management expertise
- Problem-solving abilities
- Conflict resolution strategies
- Collaborative teamwork
- Team leadership
References
upon request
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
RECEPTIONIST
123SIGN.NET
01.2024 - Current
RETAIL ASSOCIATE
KOHL'S
10.2023 - 01.2024
HOSTESS/WAITER
EL CHINCHORRO BORICUA
01.2022 - 09.2023
GED - true
Currently in Process of Getting GED
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