Rosella Collins
Fort Worth
Summary
Dynamic General Manager with a proven track record at ACG Texas Restaurants, excelling in operations management and leadership. Successfully implemented strategies that consistently exceeded sales targets while enhancing customer loyalty. Skilled in problem resolution and training, fostering a motivated team environment that drives profitability and operational efficiency.
Overview
16
16
years of professional experience
Work History
General Manager
ACG Texas Restaurants
01.2024 - 05.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
General Manager
Afd Group
06.2018 - 01.2024
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Exceptionally organized and resourceful
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
Entrepreneur
Parkers Flowers and Gifts
02.2009 - 05.2018
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Determined business plan, mission statement, and vision.
- Developed strategic partnerships with key industry players to enhance brand visibility and credibility.
Education
High School Diploma -
Edgerton Senior High School
Edgerton, WI06-1985
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Training and coaching
- Customer relations
- Inventory control
- Goal setting
Timeline
General Manager
ACG Texas Restaurants
01.2024 - 05.2025
General Manager
Afd Group
06.2018 - 01.2024
Entrepreneur
Parkers Flowers and Gifts
02.2009 - 05.2018
High School Diploma -
Edgerton Senior High School
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