Rosella Gough
Highland
Summary
Dynamic and dedicated professional with extensive experience in housekeeping at Village Manor Retirement. Proven expertise in cleaning techniques and effective communication, ensuring a pristine environment and high resident satisfaction. Skilled in inventory management and staff training, consistently enhancing operational efficiency and service quality. Committed to maintaining safety and cleanliness standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Housekeeper
Village Manor Retirement
Howell
10.2021 - Current
- Assisted in laundry services by washing, drying, and folding linens.
- Organized cleaning supplies and equipment for efficient workflow.
- Reported maintenance issues to management for timely resolution.
- Followed safety procedures while handling cleaning chemicals and tools.
- Prepared service carts with necessary items for daily cleaning tasks.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Interacted pleasantly with residents and guests when performing daily duties.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
Bakery Manager
Value Center Marketplace
Waterford
05.2021 - 10.2025
- Oversaw daily bakery operations to ensure product quality and consistency.
- Managed inventory levels and ordered supplies for bakery production needs.
- Maintained cleanliness and organization of the bakery work area.
- Decorated cakes and pastries, baked breads, tarts, and pies, and created specialty desserts.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Ordered necessary ingredients for daily operations, ensuring availability of items needed for recipes.
- Checked freshness of bakery goods and food in bakery, removing and disposing of stale or outdated items.
- Displayed freshly baked items, cupcakes, cookies and cinnamon rolls on counters and tables to entice passersby to visit and make purchases at bakery.
Bakery Associate
Colosanti Fresh Food Market
Highland
10.2019 - 01.2021
- Prepared various baked goods following standard recipes and quality guidelines.
- Operated ovens and mixers to produce fresh bread and pastries daily.
- Maintained clean workstations and adhered to food safety practices consistently.
- Assisted customers with product selections and provided excellent service.
- Restocked shelves and displays with fresh products throughout the day.
- Collaborated with team members to ensure efficient kitchen operations.
- Monitored inventory levels and reported shortages to management promptly.
- Trained new associates on bakery procedures and safety protocols effectively.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Stocked shelves with freshly-baked items as needed throughout day.
- Rotated stock regularly so that older items were sold first.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Provided excellent customer service to foster satisfaction and loyalty.
- Maintained cleanliness of work areas throughout shift.
- Listened to guests to understand needs and help each person select optimal products and services.
- Trained new employees in proper bakery procedures and techniques.
- Checked expiration dates on ingredients prior to usage in production process.
- Operated ovens, proofers, fryers, scales and mixers for bakery
- Determined the quantity of items to bake based on customer demand.
- Managed inventory of ingredients, supplies, and finished products.
- Responded quickly to any issues that arose during baking process.
Deli Clerk
Busch's Fresh Food Market
Brighton
07.2019 - 10.2019
- Prepared fresh deli products following food safety guidelines.
- Assisted customers with product selection and special orders.
- Operated slicing equipment to ensure precise cuts of meats and cheeses.
- Maintained cleanliness and organization of deli display cases.
- Monitored product freshness and removed expired items promptly.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Greeted customers in a friendly and professional manner.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
Head Line Cook
Village Manor Retirement
Howell
08.2017 - 07.2019
- Supervised kitchen staff to maintain high-quality food preparation standards.
- Ensured food safety and sanitation practices in compliance with health regulations.
- Trained new cooks on cooking techniques and kitchen equipment usage.
- Coordinated meal service times to ensure timely delivery to residents.
- Assisted in food inventory and control while properly receiving and storing delivered items.
- Addressed customer complaints promptly in a professional manner.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Followed proper food handling methods and maintained correct temperature of food products.
- Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
- Washed and peeled ingredients to prepare for different meals and recipes.
- Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
- Prepared garnishes for later use in meal production.
- Prepared sandwiches, specialty items, and custom orders to meet guest requests.
- Developed strategies to enhance food-presentation aspects of catering and retail environments.
- Established portion sizes for menu items to ensure consistent product quality while controlling costs.
- Performed end-of-day duties such as closing down kitchen equipment safely.
- Planned, prepared and cooked food items according to established recipes and standards.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Grilled and deep fried various foods from meats to potatoes.
- Adhered to portion controls and presentation specifications.
- Set up and performed initial prep work for soups, sauces, and salads.
Bakery Associate
Colosanti Fresh Food Market
Highland
06.2015 - 03.2017
- Prepared various baked goods following standard recipes and quality guidelines.
- Maintained clean workstations and adhered to food safety practices consistently.
- Assisted customers with product selections and provided excellent service.
- Restocked shelves and displays with fresh products throughout the day.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Stocked shelves with freshly-baked items as needed throughout day.
- Rotated stock regularly so that older items were sold first.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Listened to guests to understand needs and help each person select optimal products and services.
Education
High School Diploma -
St. Thomas Aquinas Academy
Highland, MI06-2017
Skills
- Cleaning techniques
- Chemical handling
- Inventory management
- Laundry services
- Safety procedures
- Customer service
- Effective communication
- Staff training
- Hardworking
- Basic maintenance
- Carpet cleaning
- Housekeeping
Affiliations
- Activities for elderly
- Piano teaching
- Member of a Church Choir
Certification
- Drivers License
Languages
English
Professional
References
References available upon request.
Timeline
Housekeeper
Village Manor Retirement
10.2021 - Current
Bakery Manager
Value Center Marketplace
05.2021 - 10.2025
Bakery Associate
Colosanti Fresh Food Market
10.2019 - 01.2021
Deli Clerk
Busch's Fresh Food Market
07.2019 - 10.2019
Head Line Cook
Village Manor Retirement
08.2017 - 07.2019
Bakery Associate
Colosanti Fresh Food Market
06.2015 - 03.2017
High School Diploma -
St. Thomas Aquinas Academy