Rosella Joseph
Milwaukee,WI
Summary
Creative professional with a background in film, photography, and IT, skilled in visual storytelling and technical problem-solving. With hands-on experience in photography and strong organizational skills from a receptionist role, I bring a unique blend of creative and technical abilities adaptable to diverse roles.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Rosen Honda
Milwaukee, WI
01.2022 - Current
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Photographer/Creative Director
SELF
Milwaukee, Wisconsin
05.2017 - Current
- Edit photos using Adobe Photoshop and other software applications.
- Create portfolios for clients to showcase work.
- Consult with clients to understand their needs and preferences for a photo shoot.
- Provide direction to models and subjects throughout photoshoots while capturing natural expressions.
- Collaborate with art directors, stylists, makeup artists as part of a team effort.
- Developed creative concepts and themes for photo shoots in collaboration with clients.
- Deliver quality products within deadlines established by clientele.
- Attend workshops or seminars related to photography techniques and technology advancements.
- Cropped, manipulated, and performed color balance for final images.
- Scouted locations and curated props for photography shoots.
Front Desk Receptionist
Cambridge Staffing Agency
New York, NY
04.2022 - 11.2022
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Checked COVID Vaccination Status
- Transcribed phone messages and relayed to appropriate personnel
- Checked and verified photo identification prior to granting facility access
- Screened individuals
Front Desk Receptionist
Brooklyn Adult Care Center
NY
02.2021 - 04.2022
- Greeting and welcoming guests and providing them with a positive first impression of the organization
- Maintaining security and telecommunications systems
- Keeping office secure by following procedures, monitoring logbooks, and issuing visitor badges
- Complying with procedures, rules, and regulations on keeping a safe and clean reception area
- Documenting and communicating various actions, irregularities, and continuing needs
- Contributing to the team by accomplishing tasks as needed
- Providing administrative and clerical support
- Preparing letters and documents
- Receiving and sorting mail and packages
- Scheduling appointments and maintaining appointment calendar
- Planned coverage needs and organized services to support incoming special events
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Contacted housekeeping staff and maintenance department immediately to resolve resident room issues
Office Assistant/Receptionist
University Of Wisconsin
Milwaukee, WI
01.2016 - 01.2020
- Company Overview: Office of the Chancellor and Provost
- Greet and welcome guests in person and on phone; answer and direct inquiries to designated location
- Maintain logbooks, including sign-in/out logs, front desk expenditures, and calls received
- Data Entry
- Filing documents alphabetically
- Pick up and sort daily incoming correspondence and deliver sorted mail to addressees
- Typed meeting agenda and reports from handwritten notes
- Photocopied and scanned documents
- Completed administrative tasks
- Filled in for receptionist on days she was absent or left early
- Greet and welcome guests in person and on phone; answer and direct inquiries to designated department
- Office of the Chancellor and Provost
Retail Sales Associate
Burlington Coat Factory
Milwaukee, WI
08.2014 - 12.2016
- Assist customers in person and telephonically
- Deal with customer inquiries and complaints
- Issue refunds and credits
- Provide an outstanding customer service experience by using consultative skills to anticipate customer needs suggesting alternatives finding solutions to meet customer needs
- Maintain a safe clean orderly retail center
- Releases merchandise stored in layaway to customer upon receipt of final payment
- Helps customer start a layaway
Student Telefundraiser
Alverno College
Milwaukee, WI
01.2015 - 05.2015
- Contacted Alverno alumnae by telephone with specific goal of securing financial contributions through the Alumnae Rise Campaign
- Update prospect records and provide current information to alumnae
- Recorded all gifts and pledges, and update prospect records as necessary in the following areas: names, spelling, addresses, telephone numbers, and spouse information
- Is responsible for accurately capturing and recording demographic changes, gifts, and pledges
- In addition, credit card account numbers and expiration dates, refusals, and any other pertinent information gathered during phone calls
- Researched and identified potential donors
Intern
Milwaukee Art Museum
Milwaukee, WI
07.2013 - 08.2013
- Learned about the importance of having art museums in the community
- Studied different kinds of art and cultures
- Absorb different careers possible at an art museum
- Met different people and shared experiences about art
- Hands on training of career skills needed in the workforce
- Took part in-group project with fellow internships video that focused on explaining the importance of museums to the community
- Work-study experience with visitor experience department assisting with survey collection and data entry
Education
Bachelor of Science - Information Science
University of Wisconsin - Milwaukee
Milwaukee, WI12-2025
High School Diploma -
Rufus King IB High School
Milwaukee, WI05.2014
Skills
- Microsoft Office Suite
- Multitasking
- Independent Work
- Teamwork
- Computer Proficiency
- Typing Speed
- Professional Appearance
- Organizational Skills
- Telephone Etiquette
- Office Administration
- Decision-Making
- Sensitive Information Handling
- Appointment confirmation
- Oral and writing communication
- Issue handling
Accomplishments
AI AP Chose Photgrapher 2023
Deans Honor List
Spring 2018
2019 2024
References
References available upon request.
Timeline
Front Desk Receptionist
Cambridge Staffing Agency
04.2022 - 11.2022
Front Desk Receptionist
Rosen Honda
01.2022 - Current
Front Desk Receptionist
Brooklyn Adult Care Center
02.2021 - 04.2022
Photographer/Creative Director
SELF
05.2017 - Current
Office Assistant/Receptionist
University Of Wisconsin
01.2016 - 01.2020
Student Telefundraiser
Alverno College
01.2015 - 05.2015
Retail Sales Associate
Burlington Coat Factory
08.2014 - 12.2016
Intern
Milwaukee Art Museum
07.2013 - 08.2013
Bachelor of Science - Information Science
University of Wisconsin - Milwaukee
High School Diploma -
Rufus King IB High School
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