Rosella Peeples
Palatka,FL
Summary
Exceptional attention to detail, well-organized, compassionate professional with innovative ideas and passion, dedication, and timeliness.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Family Care Specialist
Tulip Cremation
Palatka, FL
02.2021 - Current
- Familiar with the processes and regulations in our industry and ensure that you are executing your work efficiently and accurately
- Complete and file all necessary paperwork and permits
- Order death certificates from the county as soon as a death is registered
- Work closely with suppliers and partners throughout the process, communicating problems quickly and working to build relationships
- Handle highly sensitive and challenging situations with customers, as required, and escalate cases you identify as being problematic
- Developed and strengthened partnerships with team members and other department personnel to maximize patient care.
- Support the team in any other way that helps Tulip to deliver exceptional service to every single family.
- Facilitated implementation of customer service initiatives and provided training and guidance to staff to achieve patient care and service goals.
Business Development Manager
Fleet Clean USA
Melbourne, FL
02.2018 - 02.2021
- Growing business for new/potential franchise owners as well as expanding corporate locations through cold calling and internet research
- Educating potential clients on our products and services
- Customer service, data entry, supervising four Business Development Associates, completing vendor forms as well as purchase orders
- Answering multiple phone lines and responding to emails
- Handling customer disputes and rectifying tense situations.
Office Manager
Easy Vapors
Melbourne, FL
12.2016 - 02.2018
- Handling customer complaints, sales, customer service, processing orders, answering multiple phone lines, order fulfillment, handling HR documents, invoicing, shipping, receiving, payment processing, age verification, social media manager, running sales reports and stock management
- Other duties include managing spreadsheets of sales, and data entry
- Platforms used frequently: Prestashop, Outlook, Microsoft Word, Microsoft Excel, Endicia, QuickBooks Pro, MailChimp, Facebook, Instagram, Twitter, etc.
Production Worker/Order Fulfillment
EasyVapors.com
Melbourne, FL
10.2016 - 12.2016
- Fulfilling customers orders accurately and shipping them out correctly, filling e-cigarette cartridges with fluid and packaging them correctly
- Before my 90 days, the company realized I was better suited in the front office as their administrative assistant.
Office Manager/Administrative Assistant
Bansbach Easylift of North America
Melbourne, FL
04.2015 - 09.2016
- Position focused on processing orders for the company's two largest customers, checking stock, invoicing orders appropriately, covering front end as receptionist, scanning documents, faxing documents, answering 10 phone lines, assigning new customers to correct sales associates depending on needs of customer, fielding emails, processing all orders from the online store, checking every invoice created for accuracy and quality assurance, supervising two shipping employees to guarantee priority orders shipped on time and accurately
- Position relied heavily on the usage of Microsoft Excel, QuickBook Pro and Microsoft Office.
Customer Service Manager
Toys R Us
Melbourne, FL
10.2013 - 02.2016
- Position focused on assisting customers both on the phone and in person, processing returns and refunds, cashier, selling products and services, balancing cash registers at the end of the night and processing deposits for the bank.
Barista
Harris Teeter
Williamsburg, VA
10.2008 - 03.2010
- Position required memorization of Starbucks recipe cards and the ability to produce beverages in a rapid pace, maintaining a clean department per strict health code requirements, keeping department fully stocked and looking bright and beautiful, assisting customers with questions, cashier.
Seasonal Sales Associate
Kohl's Corporation
Williamsburg, VA
10.2008 - 01.2009
- Cashier, customer service, selling products and services, unloading freight and placing it correctly on the shelves, assisting in resetting Plan-O-Grams, assisting customers with questions and concerns, etc.
Customer Service/Sales Associate
Best Buy
Yuma, AZ
05.2006 - 02.2007
- Cashier, customer service, assisting customers with locating products, selling products and services, upselling as often as possible, keeping my department stocked and well maintained, activating cell phones and troubleshooting devices when necessary.
Education
Associate of Science - Information Technology/Cybersecurity
St Petersburg College
St. Petersburg05-2026
Associate in Science (AS) in General Studies -
Eastern Florida State College
Melbourne, FL08-2023
Certification in Medical Office Procedures -
Thomas Nelson Community College
05.2009
Certification in Medical Terminology -
Thomas Nelson Community College
05.2009
High school diploma -
Florida GED
Skills
- Salesforce
- Microsoft Office Programs
- Windows Operating System
- Customer Service
- Answering Multiple Phone Lines
- Dispatching
- Invoicing
- Administrative Support
- Data Entry
- Typing (60wpm)
- CRM
Certification
- Medical Terminology 1, 08/01/08, Present
- Medical Office Procedures, 08/01/08, Present
Accomplishments
- Gold Star Employee of the Quarter, 2023, Tulip Cremation
- GED Obtained With Honors
Timeline
Family Care Specialist
Tulip Cremation
02.2021 - Current
Business Development Manager
Fleet Clean USA
02.2018 - 02.2021
Office Manager
Easy Vapors
12.2016 - 02.2018
Production Worker/Order Fulfillment
EasyVapors.com
10.2016 - 12.2016
Office Manager/Administrative Assistant
Bansbach Easylift of North America
04.2015 - 09.2016
Customer Service Manager
Toys R Us
10.2013 - 02.2016
Barista
Harris Teeter
10.2008 - 03.2010
Seasonal Sales Associate
Kohl's Corporation
10.2008 - 01.2009
Customer Service/Sales Associate
Best Buy
05.2006 - 02.2007
Associate of Science - Information Technology/Cybersecurity
St Petersburg College
Associate in Science (AS) in General Studies -
Eastern Florida State College
Certification in Medical Office Procedures -
Thomas Nelson Community College
Certification in Medical Terminology -
Thomas Nelson Community College
High school diploma -
Florida GED
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