Roselle Fababe
Cuyahoga Falls
Summary
Multilingual Passenger Service Agent and Hotel Receptionist fluent in written and spoken English and Japanese, with over four years of experience providing exceptional customer service. My background includes a year of dedicated service as a ground attendant, ensuring passenger safety, successfully resolving conflicts, and collaborating with team members to ensure smooth flight operations. Known for excellent customer relations, caring for passengers with genuine kindness and attentiveness.
Overview
7
7
years of professional experience
Work History
Fulfillment Associate
Amazon
02.2024 - Current
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Played a key role in commitment to high standards by striving for the best and demonstrating dedication to the customers.
Passenger Service Agent
Japan Airlines
11.2021 - 04.2023
- Ensure the safety and comfort of passengers by assisting them with check-in and boarding processes, and enforcing compliance with airline policies.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
Hotel Receptionist
Premier Hotel Cabin Osaka
02.2018 - 03.2021
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Contributed to a positive work environment by maintaining a professional demeanor and collaborating effectively with team members across departments.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
Education
Bachelor of Science - International Travel And Tourism Management
Lyceum of The Philippine University
Manila, Philippines2017
Skills
- Empathy
- Adaptability and Flexibility
- Communication and Interpersonal Skills
- Teamwork and Collaboration
- Attention to Detail
- Safety and Emergency Preparedness
- Cultural Competence
- Conflict Resolution
Trainings and Seminars
· Nihongo Center Foundation
Completed Hotel Japanese Intensive Course (600 hours)
June 2017 to Nov 2017
· International Cabin Attendant Training School
Completed FA 30-day Intense Course
May 2017 to June 2017
· Korean Air
On the Job Trainee (Passenger Service Agent)
Feb 18 2017 - March 11 2017
Timeline
Fulfillment Associate
Amazon
02.2024 - Current
Passenger Service Agent
Japan Airlines
11.2021 - 04.2023
Hotel Receptionist
Premier Hotel Cabin Osaka
02.2018 - 03.2021
Bachelor of Science - International Travel And Tourism Management
Lyceum of The Philippine University
Similar Profiles
Jason DessaintJason Dessaint
L6 Store Manager at AmazonL6 Store Manager at Amazon
Harmanjot KaurHarmanjot Kaur
Warehouse Worker at AmazonWarehouse Worker at Amazon
Nicholas JimenezNicholas Jimenez
Environmental Health and Safety at AmazonEnvironmental Health and Safety at Amazon
Filippo CervettoFilippo Cervetto
Retail Vendor Manager at AmazonRetail Vendor Manager at Amazon
Shannon RousseauShannon Rousseau
Dietetic Technician, Registered at Continuing Healthcare Solutions/Dietary SolutionsDietetic Technician, Registered at Continuing Healthcare Solutions/Dietary Solutions