ROSELLE HENN
St. Cloud,United States
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
6
6
years of professional experience
Work History
Volunteering
Saint Cloud, United States
04.2021 - Current
- Maintained church grounds to upkeep clean, safe and tidy presentation.
- Coordinated with other volunteers to create a welcoming environment at worship services and special events.
- Greeted guests with bulletins, directions, and friendly conversation.
- Sourced and distributed food and supplies to those in need.
- Taught Sunday school classes to impart values of faith.
- Supported Sunday school programming by developing creative lesson plans that engaged children in age-appropriate learning activities.
Customer Service Associate
Winn Dixie Supermarket
Saint Cloud, United States
09.2019 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Educated customers on special pricing opportunities and company offerings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Recommended and initiated product offerings to meet customer changing needs.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Education
Associate of Arts -
Valencia College
Kissimmee, FL01.2024
Certification - Phlebotomy
Adult Learning Center Osceola
Kissimmee, FL01.2023
High School Diploma -
Harmony High School
Saint Cloud, FL01.2021
Skills
- Customer Service
- Problem Resolution
- Customer Satisfaction
- Reliability and punctuality
- Cash handling expertise
- Patient Care
Timeline
Volunteering
04.2021 - Current
Customer Service Associate
Winn Dixie Supermarket
09.2019 - Current
Associate of Arts -
Valencia College
Certification - Phlebotomy
Adult Learning Center Osceola
High School Diploma -
Harmony High School